Where on the participant site can a participant view the distribution notice?
What is...
>My Account->Forms & Communication
>My Account->Distribution Termination
>My Account->Distribution In-Service
>My Account->Distribution Hardship
What is the path in ARK that will determine if the plan has migrated to DCA or is still on the Internal Participant Site?
What is...
>Plan > Web Options > Plan Online Options
(CTRL +F search DCA, if checked on left side they migrated)
What system is used to mail documents to participants?
What is...
>Chorus
What is the elective deferral limit that represents the most that an employee can defer to a 401(k) plan during a year? Often referred to as the COLA limit.
(Hint: Named after the relevant tax code section)
What is...
>402(g) limit
Where on the participant site can a participant find the name of the Plan Administrator?
What is...
>Participant's Name > My Profile > Plan Contacts
What system(s) can we use to get the plan forms, such as distribution forms, to send to participants?
What is...
>DCA for migrated plans
>Sponsor Site for non-migrated plans
Including processing time, how many days does it take for a participant to receive a mailed form/document from Ascensus?
What is...
> 48-72 business hours to prepare and up to 10 business days to be delivered
This is the number of days after a quarter end that Ascensus sends statements to participants?
What is...
>15 calendar days
Where on the participant site can a participant locate the available investment options and their performance history?
What is...
>Company Details->Investment Performance
In what system can you use Data Pulls to get plan and participant specific information?
What is...
>Agent Assist
What system can you use to ensure we have a complete Summary Plan Description (SPD) for the plan?
What is...
> Cliff (complete SPD)
>Agent Assist (Data Pulls)
>DCA (migrated plans)
Name one way an employee can request a distribution or loan.
What is...
>Online through the Participant site
>Form
>Calling Participant Services
>Through Plan Administrator (if plan allows)
Where on the participant site can a participant see if they are set-up for paper or paperless statements?
What is...
>Participant's Name > My Profile > E Delivery Settings
What system can you find beacons that represent Plan Nuances for a plan?
What is...
>Salesforce
How would you request to mail a form/document to a participant?
What is...
>Create PSCMAILFUL work item in Chorus
Which type of consent does not require the employer to take any action when a loan is requested? The request will automatically process within 24/48 hours.
What is...
>Negative Consent
Where on the participant site can a participant make changes to their deferral percentage or dollar amount?
What is...
>My Account > Update Savings Rate
Where in DCA does a participant go to update their contribution rate?
What is...
>From the participants login > Plans > Deferrals > View Elections
How can a participant add a beneficiary, if the option is not available online?
What is...
>By returning the Beneficiary form they received either by email (Salesforce) or mail (Chorus)
What is a forfeiture?
What is...
>Contributions made by an employer that the participant did not become vested for, therefore the employer received those funds back.
Where on the participant site can a participant find their prior statements?
What is...
>My Account > Statements & Documents
When you need to get back to the Search Participants page in DCA, where should you click?
What is...
> Return to Search
What is the fastest way to send a Loan Payoff form?
What is...
Sending an email via Salesforce to registered email address
What are Ascensus' Core Values?
What is...
>People Matter
>Quality First
>Integrity Always