Participant Site
Systems
Fullfillment
Miscellaneous
100

Where on the participant site can a participant view the distribution notice?

What is...

>My Account->Forms & Communication

>My Account->Distribution Termination

>My Account->Distribution In-Service

>My Account->Distribution Hardship

100

What is the path in ARK that will determine if the plan has migrated to DCA or is still on the Internal Participant Site?

What is...

>Plan > Web Options > Plan Online Options 

(CTRL +F search DCA, if checked on left side they migrated)

100

What system is used to mail documents to participants?

What is...

>Chorus

100

What is the elective deferral limit that represents the most that an employee can defer to a 401(k) plan during a year? Often referred to as the COLA limit.


(Hint: Named after the relevant tax code section)

What is...

>402(g) limit

200

Where on the participant site can a participant find the name of the Plan Administrator?

What is...

>Participant's Name > My Profile > Plan Contacts

200

What system(s) can we use to get the plan forms, such as distribution forms, to send to participants?

What is...

>DCA for migrated plans

>Sponsor Site for non-migrated plans

200

Including processing time, how many days does it take for a participant to receive a mailed form/document from Ascensus?

What is...

> 48-72 business hours to prepare and up to 10 business days to be delivered

200

This is the number of days after a quarter end that Ascensus sends statements to participants?

What is...

>15 calendar days

300

Where on the participant site can a participant locate the available investment options and their performance history?

What is...

>Company Details->Investment Performance

300

In what system can you use Data Pulls to get plan and participant specific information?

What is...

>Agent Assist

300

What system can you use to ensure we have a complete Summary Plan Description (SPD) for the plan?

What is...

> Cliff (complete SPD)

>Agent Assist (Data Pulls)

>DCA (migrated plans)

300

Name one way an employee can request a distribution or loan.

What is...

>Online through the Participant site

>Form

>Calling Participant Services

>Through Plan Administrator (if plan allows)

400

Where on the participant site can a participant see if they are set-up for paper or paperless statements?

What is...

>Participant's Name > My Profile > E Delivery Settings

400

What system can you find beacons that represent Plan Nuances for a plan?

What is...

>Salesforce

400

How would you request to mail a form/document to a participant?

What is...

>Create PSCMAILFUL work item in Chorus

400

Which type of consent does not require the employer to take any action when a loan is requested? The request will automatically process within 24/48 hours.

What is...

>Negative Consent

500

Where on the participant site can a participant make changes to their deferral percentage or dollar amount?

What is...

>My Account > Update Savings Rate

500

Where in DCA does a participant go to update their contribution rate?

What is...

>From the participants login > Plans > Deferrals > View Elections

500

How can a participant add a beneficiary, if the option is not available online?

What is...

>By returning the Beneficiary form they received either by email (Salesforce) or mail (Chorus)

500

What is a forfeiture?

What is...

>Contributions made by an employer that the participant did not become vested for, therefore the employer received those funds back.

600

Where on the participant site can a participant find their prior statements?

What is...

>My Account > Statements & Documents

600

When you need to get back to the Search Participants page in DCA, where should you click?

What is...

> Return to Search

600

What is the fastest way to send a Loan Payoff form?

What is...

Sending an email via Salesforce to registered email address

600

What are Ascensus' Core Values?

What is...

>People Matter

>Quality First

>Integrity Always