Bedding
What company makes pillows in 4 different sizes?
What is Bedgear.
What year was Steinhafels founded?
What is 1934.
What is our 15 day happiness guarantee?
Return of most products in original conditions with a 15% restocking fee. Accessories do not get charged the restocking fee
Where can you find all of the information on the current promotions, discounts and financing plans available to our customers?
What is current sale on Intranet/Mission control.
This customer information is needed to provide the guest with LOFT pricing
What is zip code.
What body part should we lift first during an adjustable base demo?
What is the legs
When you are working with a customer and they mention another sales associate what should you do?
What is ask if you’d like me to get them.
How many floors does our delivery team go up without elevator access?
What is 3.
What pricing categories can not be used with the 10% storewide discount?
What is doorbusters & clearance.
What should be included in LOFT pricing?
What is Pets, Tax, & Delivery.
How many nights must you sleep on your mattress at minimum before taking advantage of the 120 night sleep guarantee?
What is 0.
How much of a deposit needs to be put down for a special order when the customer wants to take advantage of our Wells Fargo Financing?
What is 30%
What happens if your customer needs to reschedule a delivery within 36 hours of their scheduled delivery date?
What is forfeit delivery charge and have an additional delivery charge.
What is the discount and longest term 0% financing we offer our customers everyday?
What is 10% discount or 36 month 0% financing.
What three letters are necessary to write a special order?
What is SPZ
What are 2 benefits of raising your feet with an adjustable base?
What is better blood circulation & Relieving lower back pressure.
What are the three things sales associates should look at each day?
What is Current Sale, Dashboard, & Gmail
What does the guest need to bring with them at the time of a customer pick up?
What is photo ID and receipt
What service do we sell that can offer customers additional discounts on the items they purchase?
What is Decorating Solutions 9, 12 and 25 hour packages.
In order to provide loft pricing, what two places must you click on
What is “ship to’ & Blue check box
What is included in an out the door sleep system?
What is Mattress, foundation, pillows, protector, & sheets
If a customer purchases our VIP for an adjustable base. When would they receive the Don't Use It, Don't Lose it Voucher?
What is 4 years after delivery even though it is a 10 year program.
List the 7 non-returnable products
What is special Orders, Clearance, Adjustable Bases, Pillows, Protectors, Sheets and Sauder
Where can you find all of the details pertaining to “Steinhafels Cash.”
What is current sale on intranet/Mission control
What does “today” indicate in LOFT?
What is availability in distribution center.