Day of Travel
DL Lingo
"Help Me!"
(Blank)
Airport Codes
100
A customer's flight for tomorrow was changed and is now departing 1 hour later. Is this an IROP or a Schedule Change?
IROP
An involuntary change that happens within 72 hours of departure is an IROP
100
GTS
Global Ticketing Support
100
"I recently got married and my last name changed, now I need to update my SkyMiles account. How do I do this?"
Identity Verification Form on Delta.com
100
ORD
Chicago (O'Hare), IL
200
Which of the following SSR's require check-in at the airport?
UMNR
PETC
WEAP
ALL OF THEM
200
DPNA
Disabled Passenger Needing Assistance
200
"I was stuck in ATL last week when my flight got cancelled. I had to pay for a hotel and Uber and they told me to save my receipts. I have them, I just don't know what to do with them now."
Submit them through the Reimbursement Form OR the Comments/Complaints Form
200
BDL
Hartford, CT
300
They've requested a wheelchair
300
Weather
WX
300
"I booked a direct flight from ATL to HNL and Delta changed it, now I have to stop in LAX. Can I get a refund?"
Yes!
300
TLV
Tel Aviv, Israel
400
What is the compensation that SkyMiles members are awarded when they wait longer than 20 minutes for their checked bags at baggage claim?
(20 Minute Bags on Time Guarantee)
2500 miles
400
PNR
Passenger Name Record
400
"My Delta App isn't working, is there a way you can see how many SkyClub visits I have left for this year?"
Where will you go to find this information?
The SkyClub tracker in Omnipro
400
The customer asks you how much their first checked bag costs.
According to the DOT, what are you required to quote them?
The baggage allowance for the carry-on, personal item, first and second checked bags
400
YUL
Montreal, Quebec, Canada
500
What is the name of the designated area where UMNR's wait for their connecting flights?
Delta Sky Zone
500
Res First Contact Resolution waiver code
6RFCR
500
"I've got a First-Class ticket from Los Angeles to Cancun next week, and I'm wondering if I can get into the Delta One Lounge?"
No. Only customers with a Delta One ticket are eligible for entry to the Delta One Lounge.
500
True or False:
A brother and sister (16 and 6 years old) can travel on the last connecting flight of the day
FALSE!
6 year-olds are not permitted on any connecting flights
500
Manila, Philippines
MNL