Show:
Customer Service
Lingo
Money
Misc
Build it
100
A word that you should always avoid when speaking to H/O's
What is No
100
The thickness of garage drywall
What is 5/8
100
How do you avoid having a job stray out of budget?
What is documentation/take pictures/material selection sheets
100
What is the most important thing in our industry?
What is Customer service
100
What does HVAC stand for?
Heating, Ventilation, and Air Conditioning.
200
An attitude or demeanor when dealing w high anxiety or high stress situations. (I.E sometimes referred to as coming from a place of _____)
What is Caring - Place of Caring
200
A unit of measurement used for ordering flooring materials the equivalent of 9SQFT
What is a SQ Yard
200
Generally on an insurance claim, what is the $ threshold that will call for a mortgage company to be included on the check.
what is $7,500
200
What is an Air scrubber?
An air scrubber is a device that removes particles, gases, or chemicals from the air in a given area
200
Whats the most important thing you can do for justification on a claim/ scope of work!
What is Take Pictures!!!
300
A.R.M
What is acknowledge, respond, move forward.
300
Definition of Shear wall
What is structural system of panels used to counteract lateral movement.
300
What does RCV mean?
What is Replacement Cost Value- The current replacement cost of an item based on fair market value of like kind and quality.
300
What is a class 2 loss?
What is, Less than 24 inches up the wall and affects an entire rooms flooring.
300
What is a Contractor's Bond?
What is, A contractor's bond is a financial assurance that a contractor will complete a job to a client's satisfaction. If a contractor fails to complete a job as expected, the agency that issued the bond will provide a pay out to compensate
400
Best means of communication w Homeowner.
Whatever they requested/established
400
A word used in regards to carpet or sub floor to ensure it gets covered by insurance
What is delamination
400
Daily Double!!!! How does a homeowner recover their depreciation?
What is, Have a signed COC from the contractor. (Mission Restoration)
400
What institution governs our industry?
Institute of Inspection Cleaning and Restoration Certification (IICRC)
400
What is Exclusion in regards to insurance?
What is Certain property, persons or circumstances noted in a policy as not covered by a home insurance policy.
500
How much more should you listen then speak (by ratio)
2:1
500
what does G.F.I stand for?
What is Ground Fault Interrupter.
500
What is Value Engineering?
What is specialized cost control technique, which utilizes a systematic and creative analysis of the functions of a project or operation to determine how best to achieve the necessary function, performance, and reliability at the minimum life cycle cost.
500
What Kind of floods are Category 2 losses?
Washing machine overflow; toilet overflow with some urine, but no feces; dishwasher overflow. Water with some level of contaminants that could cause discomfort or illness if ingested
500
What is an Endorsement in regards to insurance?
What is A provision or document added to a home insurance policy that changes the original coverage offered in the policy.