Show:
Strategy
Layout, Design and Merchandising
Supply Chain Management
CRM
100
The target market is the market segment towards which the retailer plans to focus its resources and retail mix.
What is target market?
100
Fixtures
What is the term for the equipment used to display merchandise in the stores?
100
A stockout occurs when an SKU that a customer wants is not available in the store.
What is stockout?
100
Customer loyalty means that customers are committed to purchasing merchandise and services from the retailer and will resist the activities of competitor attempting to attract their patronage.
What is customer loyalty?
200
A store that provides a limited variety and assortment of merchandise at a convenient location with speedy checkout.
What is a convenience store?
200
Grid, Racetrack, Free-form.
What are the three main layout types?
200
ELectronic Data Interchange - a system in which teh communication between vendor and retailer occurs electronically, allowing to automate collection of information (save time and effort) .
Define EDI and describe its use in supply chain management.
200
CRM is a business philosophy and set of strategies, programs, and systems that focuses on identifying and building relationships with a retailer's valued customers.
Define Customer Relationship Management.
300
A major retailer within a shopping centre, such as Macy's, Walmart, etc, that attract a significant number of consumers and consequently make the centre more appealing for other retailers.
What is an anchor? Define and explain its role using an example.
300
Straight rack Rounder Four-way fixture Gondola Table
Name at least 4 types of fixtures used for visual merchandising in stores.
300
Vendor -> Distribution Centre -> Store -> Customer or Vendor -> Store -> Customer
Briefly outline the stages of merchandise flow from the vendor to the customer.
300
Stage 1. Collecting customer data. Stage 2. Analyzing customer data and identifying target customers. Stage 3. Developing CRM programs. Stage 4. Implementing CRM programs.
Outline the four stages of the CRM process.
400
Positioning is the design and implementation of a retail mix to create an image of teh retailer in the customer's mind relative to its competitors. Perceptual maps use various dimensions, such as price, quality, traditional/fashion forward, etc to demonstrate where the company sees/positions itself.
What is positioning? And how can it be communicated through perceptual map?
400
Windows Entrance Free-standing displays Mannequins End Caps Promotional aisle/area walls dressing rooms cash wraps
Name at least 6 feature areas that may be used to influence the buying behaviour of consumers?
400
Pull supply chain - a supply chain in which requests for merchandise are generated at the store level on the basis of POS data Push supply chain - in which merchandise is allocated to the stores on the basis of central demand forecasts.
Distinguish between push and pull supply chain strategies.
400
Offer Tiered Rewards Treat high CLVs as VIPs Incorporate Charitable Contributions Offer Choices Reward all Transactions Make the Program Transparent and Simple.
Name at least 5 ways to make Frequent shopper programmes more effective.
500
A retailer develops a new retail format with a different retail mix- for the same target market. Eg. The UK based retailer Tesco operated several different food store formats that all cater to essentially the same target market: Tesco Express, Tesco Metro, Tesco Superstore.
What is Retail format development? Describe using an example.
500
Item and size presentation colour presentation price lining vertical merchandising tonnage merchandising frontal presentation
Describe at least 5 presentation techniques.
500
1. Management of Inbound logistics 2. Receiving and Checking 3. Storing and Cross-Docking 4. Getting merchandise floor ready 5. Preparing to ship merchandise to a store 6. Management of Outbound Transportation.
Describe at least 5 functions of a Distribution Centre
500
Most profitable customers - Platinum - most profitable and loyal. Price is not so important. Gold - buy a significant amount of merchandise from retailer, but still patronise some of the competitors. Price plays a role. Iron - purchase modest amount of merchandise, spending not substantial for special treatment. Lead - Least profitable customers - make negative contribution to the firm's income. Demand a lot of attention but do not buy much. Mostly buy on sale.
Draw on the board and explain the Customer Pyramid.