Team Katelyn
What does DSL stand for?
Digital Subscriber Line
What is digital media?
Hughes supported premium service that provides video and audio service to patrons in stores and restaurants.
What is a Switch?
Device which connects to router to add more ports
How many support levels are offered to Enterprise and Franchisee customers?
4
Tier 1
Tier 3
Premium
Platinum
This football player scored 4 touchdowns against Johnson High School in the 1966 Chicago city championship high school football game
Al Bundy
What is the maximum number of Access Points customers can have for guest wifi?
30
What reasons would there be a hard down scenario for a single transport site
Modem loses power/outage, disconnected cabling, router is down
What is punting?
dropping a call/pushing a ticket for follow up without doing everything in your power to reach out to other sources to help get a resolution
What is the difference between a WAN & LAN?
Wide Area Network vs Local Area Network
This was the last movie Chris Farley appeared in
Dirty work
Name the 4 support levels
Tier 1 -
Tier 3 -
Premium -
Platinum -
Who is our repair service provider?
WWTS World Wide Tech Services
Primary transport is down, VSAT secondary is up, what status of the site is this an example of?
Primary transport down
How many modems in a single CPE HAN?
2
Daily double
Who sings this song?
Who wrote/directed the video?
Eddie Murphy
Rick James
What is the name of the Hughes dispatch that sends out WWTS techs to a customers site?
Hughes Truck Roll
What is ATA stand for?
Analog Telephone Adapter
What does VAR stand for?
Value Added Reseller
What issue classification would it be if a HAN, backup transport has failed?
Backup Down
Who holds the record for most top 10 Billboard hits?
Drake
Name 2 call and case expectations
Take ownership
Review and understand all case-relevant documentation
Ask for help from teammates to help solve issue
Do not punt/give up the call
Leave the best possible notes (like recommended next steps)
What are the 2 routers that support ActivePath?
HR4700 and HR4860
How often is Proactive Monitor Alerts active?
24/7
The cause of a slow network is poor wiring. (True or False?)
False
The waterpark scenes in Bill and Ted's Excellent Adventure were filmed at this water park
sunsplash golfland