What support level monitors customers network statuses and informs their help desk when an issue is found?
Premium support
What is the approximate coverage time for the Extendeded 18x7 Coverage Plan ?
0600-2400
What is a subnet mask?
A number that defines a range of IP addresses
255.255.255.0
What do you call a network issue where connectivity comes goes?
Intermittent
What are the reasons to call the heat team?
cancel dispatch
put new info into dispatch/special instructions
expedite dispatch
delay dispatch
Give tech new phone number to contact customer
WHAT does NAP stand for
Network Access Provider
What is the technicians response time if the distance from the aervice city is 51-100 miles ?
5 hours
A number that defines a range of IP addresses
Dynamic Host Configuration Protocol
What does a router do?
protect the customers network from attack via firewall software
provide ports to connect other devices to connectivity offering more ports than a modem would
provide reporting on the health of the network
communicate with different networks
can help prioritize traffic
Salesforce is my management tool to do what?
Find articles
Create cases
Find accounts
Run tools/troubleshoot
document work done on pre-existing cases
Manage inbound/outbound calls/tickets.
What program path is Network Management Portal (NMP) accessed through
Salesforce/account 360 > Hughes ON > NMP
Or just CSR tools
What does WWTS stand for ?
World Wide Tech Services
What is a modem?
Device that provides Internet connectivity to a customer location
Name an end user device
Computers, POS, VOIP, AP's, Tv's (digital media)
What can you do inside of Account 360?
see all of customers location info
-assets at the location
-field service orders
-install/upgrade photos
-NAP info
-a tab with troubleshooting tools
What is an NCM (Network Cloud Manager)?
Tool for data collecting/troubleshooting wireless cradlepoint modems
What is the name of the WWTS Help Desk?
Heat Team
What is the name of Hughes' parent company?
Echostar
What is another name for a modem?
transport
What is Aspect?
aspect is a third party software that manages inbound and outbound comms such as;
-alerts
-calls
-web tickets
what was Quentin Tarantino's first movie?
Reservoir Dogs
Who controls all of the united states money ?
Federal Reserve Bank
(evil rothschilds).... I'm a conspiracy nut.
What year was Nintendo founded?
1889
How many time have the phoenix suns made it to the NBA finals? what years
1976, 1993, 2021
Where was the Marine Corps founded and how?
Tung Tavern in Pennsylvania and by 4 people who were drinking and ended up fighting and came up with the bright idea of lets start a war fighting orginziation