Joe
Demarquise
Kevin
Dillon
Garrett
100

What support level monitors customers network statuses and informs their help desk when an issue is found?


Premium support

100

What is the approximate coverage time for the Extendeded 18x7 Coverage Plan ?


0600-2400


100

What is a subnet mask?


A number that defines a range of IP addresses


255.255.255.0

100

What do you call a network issue where connectivity comes goes?


Intermittent

100

What are the reasons to call the heat team?

cancel dispatch

put new info into dispatch/special instructions

expedite dispatch

delay dispatch

Give tech new phone number to contact customer

200

WHAT does NAP stand for

Network Access Provider

200

What is the technicians response time if the distance from the aervice city is 51-100 miles ?

5 hours


200

A number that defines a range of IP addresses


Dynamic Host Configuration Protocol

200

What does a router do?

protect the customers network from attack via firewall software 

 provide ports to connect other devices to connectivity offering more ports than a modem would 

 provide reporting on the health of the network 

 communicate with different networks 

 can help prioritize traffic 


200

Salesforce is my management tool to do what?

Find articles

Create cases

Find accounts

Run tools/troubleshoot

document work done on pre-existing cases

Manage inbound/outbound calls/tickets.

300

What program path is Network Management Portal (NMP) accessed through

Salesforce/account 360 > Hughes ON > NMP


Or just CSR tools

300

What does WWTS stand for ?


World Wide Tech Services

300

What is a modem?

Device that provides Internet connectivity to a customer location

300

Name an end user device

Computers, POS, VOIP, AP's, Tv's (digital media)

300

What can you do inside of Account 360?

see all of customers location info
-assets at the location
-field service orders
-install/upgrade photos
-NAP info
-a tab with troubleshooting tools


400

What is an NCM (Network Cloud Manager)?


Tool for data collecting/troubleshooting wireless cradlepoint modems

400

What is the name of the WWTS Help Desk?

Heat Team

400

What is the name of Hughes' parent company?


Echostar

400

What is another name for a modem?


transport

400

What is Aspect?

aspect is a third party software that manages inbound and outbound comms such as;
-alerts
-calls
-web tickets


500

what was Quentin Tarantino's first movie?


Reservoir Dogs

500

Who controls all of the united states money ?

Federal Reserve Bank

(evil rothschilds).... I'm a conspiracy nut.

500

What year was Nintendo founded?


1889

500

How many time have the phoenix suns made it to the NBA finals? what years 


1976, 1993, 2021

500

Where was the Marine Corps founded and how?


Tung Tavern in Pennsylvania and by 4 people who were drinking and ended up fighting and came up with the bright idea of lets start a war fighting orginziation