EC-071
Which of the following represents a primary business activity?
marketing
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
conceptual skills
The people who work to produce goods and services are known as
human resources
Having positive customer relations means making customers...
happy
Who is the founder of Dunder Mifflin Paper Company?
Robert Dunder and Robert Mifflin
A business that exists to fulfill a specific mission or undertaking is called a __________ business.
nonprofit
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.
directing
Which of the following workplace-related safety and health issues would most likely be regulated by law?
storage and disposal of chemicals
Which of the following statements best describes positive customer relations:
A business listens to customer feedback
How many branches of Dunder Mifflin were shown or mentioned throughout the show?
eight
TeJuan’s Fishing Shack demonstrates effective information management by
accessing a list of fishing equipment appropriate for a particular customer
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
staffing
Which of the following workplace-related safety and health issues would most likely be regulated by law?
strategic management
Building positive customer relations is one of the least expensive ways for a business to
compete with other businesses
What is the name of the fictional paper product created by Dunder Mifflin’s “Infinity” website, designed to compete with the iPad?
pyramid
When the Pretty Pictures framing business underwent internal restructuring last year, how would its primary business activities have reacted?
They adjusted according to the internal changes
A manager studies the business’s previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?
information
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
recruiting
Customer relations skills, such as courtesy and friendliness, should be emphasized during a business’s
hiring process
In Season 4 of the US version, during the episode “Dunder Mifflin Infinity,” what specific department does Jim propose to cut to save costs?
The “Paper Supply” department
When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?
Each primary business activity is combined with the matching activity of the other firm
What are human resources
people who work to produce goods or services
After a company’s training needs are determined, what is the next step in training and development?
A business recently mailed 20-percent discount coupons to all its loyal customers. Which technique for building positive customer relations does this illustrate?
be thankful
What’s the name of the fake paper company Michael starts after quitting Dunder Mifflin?
The Michael Scott Paper Company, Inc.