Jeopardy Ride Arrangers Edition

QA Changes

100

True or False?

You don't have to do the the Uber/Lyft Lost Item Disclaimer with TPs.

True

It's only for rideshare (Uber/Lyft) 

200

True or false?

You don't have to go over sedation with the member if they are going to the pharmacy.

False

You should be inquiring about sedation before asking for the trip purpose. 

300

What plan must you qualify Medicaid members a bus pass?

Priority

400

What plan must you provide the member the phone number to SRH at the end of the call?

BCBS-MI

500

When adding a PTAP account for a KPMA member. What must you gather from the KPMA rep? 

Hint: It's the equivalent of an employee ID. 

NUID (K+6digits)

Everything Eva

100

What piece of furniture did Eva want that inspired Gus's famous helmet look? 

The chair

200

What is her favorite animal? 

Panda

300

What days does Eva have off?

Fri and Sun

400

How many kids does Eva have?

2

500

In the team chat post Eva asked every to acknowledge. What color was the Power Ranger? 

Red 

SafeRide Guru

100

What is the name of the new ticketing system CSRs use to get with questions?

Call center escalation

200

What Jira form is used to get assistance from transportation?

Routing Transportation Issue

300

What is the email you you have to reach out to if you are calling out sick for the day?

[e-mail]

400

What is the email you have to use if you need to contact HR?

[e-mail]

500

Who is the COO of the company? 

Brian

Jonathan Island

100

What is his favorite work emoji?

Cowboy Emoji

200

True or False?

Jonathan eats chopotle more than once a week?

True 

300

True or False

Jonathan is an only child.

False. 

He has 1 step, 2 half and 4 adopted siblings

400

True or False?

Jonathan listens to Tejano music

He does not like Tejano (Minus that Bebe song)

500

True or False?

Jonathan has a tattoo of his mom on him

False 

What's The Process?

100

NEMT is 30 min late picking up a member for will call home, what's the process

hey gotta tell the member the TP gets 30 more min before we can book rideshare, add WMR notes to the profile, call TP for eta

200

True or False?

You can book husband's ride using the wife's Medicaid account.

False

300

SHP: Dialysis member calls in on a Tue to change their standing order from Mon, Wed, and Fri to Tue, Thu, and Sat. 

Book the next three trips, fill out the standing order form, and reach out to TP for cancellation (as trip is next day)

400

True or False?

You can book a newborn baby's ride on mom's account.

True

500

Member is being discharged from a hospital today. The trip is over 75 miles. What bucket would you put this in and why?

Saferide scheduling because its a facility discharge. Which means SHP will auto approve the request.