Digital
This quick and easy text will get the customer watching Hamilton within minutes.
What is the Disney+ smart link?
These four pillars makeup the Customer Journey service experience. Name the Pillars.
What is Explore the past, Solve the Present, Build the Future, and Customer Obsessed.
This searchable database is the know it all of Verizon wireless.
What is infomanager?
This feature helps limit robo calls and spam calls
What is Call filter?
Protect all your home electronics with this Verizon Product.
What is Verizon Protect Home?
This text will allow a customer to claim their device dollars they have saved up.
What is the VZ Up Claim Reward Smartlink?
The Solve the Present pillar of the customer journey contains these three steps.
What is Uncover, Utilize, and Customize?
This resource allows the customer to quickly determine the status of their trade in.
What is vzw.com/tradein?
This feature allows you to block up to 20 numbers.
What is Verizon Smart Family?
The Verizon Visa Card will earn what percentage at the most common places we shop such as gas and grocery stores.
What is 4%
These are actions that must be completed using the My Verizon app or My Verizon website.
What are Digital Only Transactions?
This pillar of the customer journey is typically where we add value.
What is Build the Future?
This tool will allow you to quickly look at promotions offered by some of the other cellular companies.
What is the Competitive guide?
This feature protects not only your device but your identity as well.
What is Verizon Protect?
This app formerly known as Verizon Security and Privacy is Verizon's one stop shop to full device security.
What is Digital Secure?
This text will allow our customers with VZ Protect to download the necessary app for their anti virus.
What is the Digital Secure Download Smart link?
Addressing the customer's Journey falls under this pillar of the service experience.
What is Explore the Past?
This Tool allows you to create a Bill quote for the customer as well as place an order.
What is What If?
Moving to the Play more unlimited will get you this streaming service free of charge
What is Apple music?
Our customers get an unlimited amount of this service included in all insurance options from WPP and higher.
What is Cracked Screen Repair?
Authentication Tokens allow customers to complete digital only transactions from smartlinks without entering their password. How long before it expires?
What is 30 minutes?
What Pillar of the customer journey are we in when we Own the Issue and Engage with our Customer?
What is Customer Obsessed?
This website allows the customer to check the status of qualifying rebate offers
What is Vzw.com/rebate?
This Verizon feature will allow you to back up and save your content to Verizon servers.
What is Verizon Cloud
The Verizon Roadside assistance is a great product for peace of mind while driving, how long does the product need to be on the account before the coverage is available?
What is 48 hours?