Product Knowledge
Chase Private Clients have higher daily ATM withdrawal limits, higher debit card purchase limits, higher quick deposit limits, higher zelle transfer limits and no fees?
What is:
TRUE
Give some examples of financial crimes
What is:
identity theft
fraud
terrorist financing
Money Laundering
Do order cash/ship cash alerts on My Cash Manager include coin?
What is:
No, only cash. Order and ship coin as needed
What is:
Chase First Banking, Secure
What job role is this a requirement for?
"Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements"
What is:
Associate Banker
What is:
No
As part of the Bank Secrecy Act (BSA) and Anti-Money Laundering requirements (AML), we (the bank) are required to report certain transactions. List the 3 types of reports we file at the transaction line for certain transactions.
What is:
CTR
MIPL
UAR
Where can you find mystery shop results?
What is:
Branch dashboard
What is the maximum courtesy amount we can provide to a customer to withdraw from their account if they have no form of identification and we have verified them?
What is:
$100 per day, with supervisor override
What job role has this responsibility?
"Actively managing their banking relationship through an advice-based approach, ensuring each client receives the best products, services for his or her needs"
What is:
Private Client Banker
What is the average beginning day balance required for a Sapphire Checking account in order to avoid to $25 monthly service fee?
What is:
$75,000
What is layering or structuring when it comes to transactions?
What is:
Process of conducting multiple transactions in order to attempt to conceal the source of funds
This is one of the most common ways we encounter money laundering in branch
What are the 3 different types of destroyed cash that me may encounter in branch?
Bonus if you can be specific about each type
What is:
Mutilated, unfit, contaminated
Bonus 50 points if you were specific about each type
What is the updated posting order?
What is:
Deposits
Transactions in chronological order
Transactions that cannot be completed automatically (i.e. overdraft protection transfers)
fees
What job role is this a responsibility of?
"Works with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture. "
What is:
Lead Associate Operations
What Chase credit cards do NOT have an annual fee?
Bonus if you can name our newest card that does not have an annual fee
What is:
Freedom Flex, Freedom unlimited, freedom student, Slate edge,
Bonus 50 points if you listed United Gateway card
Give a few examples of a High-Risk Customers
What is:
Politically-Exposed Persons (PEP)
Cash intensive Business
Non-resident aliens
foreign individuals
Money-Service Businesses
What is the procedure if dual control is broken during an audit or accessing the dual control key box?
What is:
Stop, restart dual control after entities are secured
What is the procedure for when a customer calls and asks about credit card rates?
What is:
What job role is this a function of?
"Review and analyze underlying data gathered opposite Anti-Money Laundering (AML), Terrorist Financing (TF), Human Trafficking and other red flags to assess whether the alert should be recommended for escalation or to be closed with no further action"
Bonus 50 points if you can identify where this job role is solely located in the world
What is:
Compliance Analyst (AML)
Bonus if you identified India as where this job role is located
What are the major differences between Chase Savings and Premier Savings?
What is:
$5 vs. $25 monthly service fee, $300 vs. $15,000 beginning day balance, and you can avoid the savings withdrawal limit fee by keeping a balance of $15,000 or more in premier savings
As part of Anti-Money Laundering Requirements, what responsibilities are we (the bank) bound to?
List at least 2
Bonus if you can list all 4
What is:
Being aware of the risks of money laundering, proper training, documenting procedures, due-diligence
Bonus 50 points if you named all 4
What is the procedure for if our cash shipment arrives missing a bag, with an extra bag, or a damaged bag?
What is:
Refuse entire shipment, do not sign courier documentation, contact banker support
What KYC/CIP information is required at individual account opening?
List at least 2
Bonus if you can list all 4
What is:
Bonus 50 points if you listed all 4
What job role is this a function of:
"Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs"
What is:
Private Banker