Shopping and Booking
What do these airlines have in common?
SkyWest Airlines
Endeavor Airways
Republic Airways
The domestic PETC fee
A customer's flight for tomorrow was changed and is now departing 1 hour later. Is this an IROP or a Schedule Change?
IROP
An involuntary change that happens within 72 hours of departure is an IROP
For most airports, what is the check-in cutoff time for a domestic flight?
30 Minutes
Find exceptions on delta.com
ORD
Chicago (O'Hare), IL
True or False:
Spouses can use each other's eCredits
FALSE!
*Only if the original purchaser gets permission to use the named passenger's ticket
What does SSR stand for?
Special Service Request
A customer had a schedule change that switched them from a direct flight to a connecting flight. Are they entitled to a refund?
Yes!
Which of the following SSR's require check-in at the airport?
UMNR
PETC
WEAP
ALL OF THEM
BDL
Hartford, CT
"My Amex Companion Certificate expires on November 30th. Do I need to book by that date or fly by that date?"
BOTH. Travel must be booked and flown by the certificate expiration date.
Minimum age to fly without the UMNR program, also minimum age to sit in the exit row
15 years old
How many companions can be complimentary upgraded with a medallion member?
True or False:
The Same Day Confirmed fee is waived for medallion members of all levels
FALSE!
Silver Medallions are subject to the $75 SDC fee
HND
Tokyo, Japan
Which one of these does NOT qualify for the Takeoff 15% discount?
International Award Ticket
Partner Operated Flight
DL SkyMiles AMEX Gold Card
Partner Operated Flight
The customer asks you how much their first checked bag costs.
According to the DOT, what are you required to quote them?
The baggage allowance for the carry-on, personal item, first and second checked bags
What do these have in common?
RX, OX, OL
Regional Upgrade Certificate classes of service
A customer has a 006 ticket but their originating flight is operated by AirFrance. Who should they check in with?
AirFrance
Customers should always check in with the operating carrier
YYZ
Toronto, Canada
Who are our 4 codeshare partners in NORTH and SOUTH America
Hawaiian Airlines
Aeromexico
Latam
WestJet
True or False:
A brother and sister (16 and 6 years old) can travel on the last connecting flight of the day
FALSE!
6 year-olds are not permitted on any connecting flights
A DM wants to use their Global Upgrade Cert to get into Delta Premium Select, but it's sold out. Can they skip DPS and use the cert to get into Delta One?
NO. They must waitlist for DPS
What is the compensation that SkyMiles members are awarded when they wait longer than 20 minutes for their checked bags at baggage claim?
(20 Minute Bags on Time Guarantee)
2500 miles
These airports make up which co-terminal?
DCA | BWI | IAD
WAS
Washington, D.C.