Jeopardy Round Two

Investigation

100

What should you be able to search by on the tracker (as long as the info is correct)? 

CID, parent case number, clmt name 

200

What do check to make sure an issue is resolved?

Beacon and trackers

300

What are your tools to see if a case has been worked?

Tracker, emails/calls, referral notes, beacon, beacon notes, status bar updated

400

What does "sent to client" and "can escalate" mean?

Sent to client- on fraud tracker case is either being sent to client to be fully locked down or to be unlocked

can escalate- on escalation tracker, issue has been QA-ed by the escalation team and is being sent up to adj or SAs

500

What do you need to do if a claim is Pending 

check OOS wages (ICON), add any OOS employers, 

if wages are outside of base period- create an escalation with the OOS employer information and send to general

Abbreviations

100

What does VQ stand for?

Voluntary Quit

200

ABP and MI

Alternate base period

Monetarily Ineligible 

300

RUI, PUA, PEUC

Regular Unemployment Insurance

Pandemic Unemployment assistance

Pandemic Emergency Unemployment Compensation 

400

BPC and OP

Benefit payment control 

Overpayment

500

NEUM

Not unemployed

Question Bridge Etiquette

100

What is the bridge used for?

Case questions, goofing around at the end of shift, important announcements

200

What is needed in your question in the bridge?

CID, clmt name, specific ask about the case, any relevant info

300

What to do when your question has not been acknowledged?

start working on your next case while waiting for a response, if it is not a break time and has been more than roughly 10 minutes repost/tag us/ask followup

400

How do you alert that a clmt is in serious distress?

note that the case is a mental health concern that needs quickly addressed, add in a trigger warning 

500

What do you do if you disagree/are unsure of the advise given by the answering SL/TL?

Bring the case to Rebbecca for confirmation 

Misc

100

Name the current program people are filing

RUI

200

What do you do when you have tech issues?

let an SL or TL know, call tech support/get an incident number

300

What is the new AWS/attendance policy?

5 minute grace period for changing status before it becomes a reported occurrence 

400

When were extra benefits given? (months and years) bonus points if you know the amounts

April -July 2020 ($600)

August 2020 ($300)

January 2021-September 2021 ($300)

500

What are the special circumstances people are filing for PEUC?

If the clmt had RUI, got PUA, PUA was withdrawn, created OP, now needs to used PEUC to offset the OP