A.I.D.E.T. Defined
“My name is Maria and I am Dr. Test’s Administrative Assistant.”
What is Introduce?
Patients who fall under this appointment type receive the Patient Satisfaction Survey.
Who are new patients?
Who in the office should you apply your A.I.D.E.T. training with?
Who are your coworkers?
“Dr. Test will be with you in 10 minutes.”
What is Duration?
What is the minimum score that we strive for from the patient satisfaction surveys?
What is 95%?
Making eye contact, smiling, and greeting your coworkers falls under this A.I.D.E.T. category. What is
What is Acknowledge?
“Good morning, Mr. Jones, how can I assist you today?”
What is Acknowledge?
This is how patients receive satisfaction surveys.
What is via email?
These are examples of email etiquette.
What are using proper greetings, sign-offs, and correct grammar?
“We appreciate you choosing Peachtree Orthopedics for your care.”
What is Thank You?
In addition to patient satisfaction surveys, patients can leave comments regarding their experience here.
What is Google, Yelp, Facebook, or Healthgrades?
What can you do in Outlook to ensure you continue to provide exceptional customer service when you are on PTO/vacation?
What is setting your out-of-office?
“Your prescription has been called into the pharmacy and can be picked up within 2-3 hours.”
What is Explain?
After a good experience, a patient is most likely to recommend PO to whom?
Who is a friend or family member?
This tool is proven effective with increasing patient satisfaction, decreasing patient anxiety, and improving communication.
What is A.I.D.E.T.?