ADA Basics
Service vs. Support
Tasks, Not Titles
Public Access: Know the Rules
What Can You Ask?
200

Under the ADA, a service animal is trained to do this kind of action for a person with a disability.

What is perform a task (or do work) related to a disability?

200

This type of animal provides comfort by presence but is not trained to perform disability-related tasks.

What is an emotional support animal (ESA)?

200

A dog trained to pick up dropped items or open doors is doing this category of assistance.

What is mobility assistance?

200

Service animals can enter businesses even when this common sign is posted.

What is “No Pets Allowed”?

200

One of the two allowed questions: “Is the dog a service animal required because of a ____?”

What is a disability?

400

Under the ADA, service animals are not considered pets; they are this.

What are working animals?

400

Animals that visit hospitals or schools to provide comfort are often called these.

What are therapy animals?

400

A dog trained to alert a handler to low blood sugar is performing this type of task.

What is a medical alert task?

400

A business can ask a service animal to leave if the animal is doing this and the handler can’t correct it.

What is being out of control?

400

The other allowed question asks what the dog has been trained to do—its _____.

What is work or tasks?

600

The ADA recognizes service animals as this species in nearly all cases.

What are dogs?

600

A key legal difference: service animals must be trained in this; ESAs do not have to be.

What is task training?

600

A dog trained to interrupt self-harm behaviors or provide grounding during panic attacks may be a ____ service dog.

What is a psychiatric service dog?

600

A service animal can also be excluded if it poses this.

What is a direct threat to health or safety?

600

Businesses may NOT ask for this as proof, even if a person offers to show it.

What is certification, registration, or documentation?

800

This is the other animal species the ADA allows in limited cases as a service animal.

What is a miniature horse?

800

True or false (but phrased Jeopardy-style): An emotional support animal has the same public access rights as a service animal.

What is false?

800

This task involves leading a person around obstacles and stopping at curbs.

What is guiding a person who is blind/low vision?

800

Even if a service animal is removed, the business must still do this for the handler.

What is allow the person to obtain goods/services without the animal (when possible)?

800

Businesses may NOT ask a handler to explain or disclose this.

What is the nature of their disability?

1000

Under the ADA, a disability is a physical or mental impairment that substantially limits one or more of these.

What are major life activities?

1000

This phrase captures the essential distinction: service animals are defined by _____.

What is “tasks, not comfort”?

1000

A dog trained to detect specific allergens (like peanuts) and alert its handler is doing this.

What is allergen detection/alert?

1000

Under ADA rules, service animals are generally expected to be controlled by this or this.

What are a leash/harness or voice/signal control?

1000

Businesses generally cannot require the dog to demonstrate this on the spot.

What is the task?