Whats in the Box
When I sign up for SHI's Flexible Services Agreement,
We can build out our complete DR architecture and SHI will guarantee the deliverable of it functioning correctly
What are no guaranteed deliverable with the FSA?
What it ROI after 6 months?/Customer can end the agreement with no termination fee
This offering includes a 1 time engagement with SHI's cloud teams for BU/Archive but will not extend longer
What is the Rapid Storage Connect?
We are interested in a governance tool, but our spend is really low and unsure if we want to pay 1K/mo for COSS. SHI suggested we at least get set up with ______ and then utilize ____ for support that we need
What is the Cloud Health Tool + FSA?
This SHI service Tier induces a Technical Account Manager
What is Professional/Managed?
SHI One access comes at a minimum with this SHI service Offering
What is Basic Support?
What is the difference between 3 & 7
3% - Cost of COSS with regard to customer's monthly cloud spend
7% Cost of COMS with regard to customer's monthly cloud spend
We are not quite ready for a full migration to AWS. Our environment is a bit complex. Our SHI AE suggested we consider this offering.
What is Cloud Readiness Assessment?
We are looking at a migration of our resources, but also are concerned about costs growing out of control quickly. SHI suggested these offerings to help us with our concerns/goals.
What is the Rapid Storage Connect/Cost Optimization (COSS/COMS)?
Our systems went down in the middle of the night and we need someone deployed immediately. With the FSA this is _____
What is uncovered
SHi is providing us with regular recommendations for reducing cloud spend, but we are slow to implement. We have signed up for the _____ offering?
What is COSS?
What is 1000/mo or 8% of monthly spend (Professional Support)
Our CTO and CFO have been arguing about the cloud move for the past few months and we have all the migration plans ready. Our SHI AE suggested this offering to help the arguments stop.
What is the Cloud Economic Assessment?
Our SHI AE suggested that we take advantage of these offerings to get our Backups connected to AWS and help re-architect our current environment to use the backups
What is the Rapid Storage Connect + FSA?
This level of support comes with database support (Patching/management)
What is optional addon to Managed Support?
With this offering, SHI deployed resources to assist us with a customized migration of our database to quick sights and helped build out the VPC that we migrated into.
What is the Flexible Services Agreement
My company has its on internal teams for management of infrastructure, but we began working with SHI this year on a support level because we saw benefits from their team extensions. Our bill was $15,000 and our monthly cloud spend was $______
What is $200,000
We have a need to get out of our datacenter (87 VMS) by the end of 2019. SHI provided us a method with this offering
What is the Rapid Server Migration?
We purchased a rapid storage connect for a migration of 3 SANs into AWS.
What is uncovered? RSC does not cover migration of data, only connection of the storage device to AWS.
We're currently working with a reseller for our AWS (no plans to leave), but need help with cost optimization. They manage most of everything, but we can create roles.
SHI offered these three products/offerings (must give 2 out of 3)
What is Cloud Health/COSS/COMS?
We are utilizing SHI for Managed support. Our Service bill was $250,000 and our monthly cloud spend is $_______
What is 1M/mo?
We need a team of resources to assist us with long term cost optimization AND to help with changes in our architecture to actually implement the changes. SHI suggested these offerings/combination of offerings.
What is COMS or COSS + FSA?
My customer is not the basic customer. They are looking for a partner to help with consolidation of our bill, but they can manage the environment completely. They do have issues here that they would like to consult on our engineers about and so we have positioned these two offerings.
What is Basic + FSA & Professional Support?
We need to move out of the data center, but want to migrate our products into 8 different VPC for each of our different cost centers today. WE are looking at the Rapid Server Migration
What is uncovered? Rapid Server Migration includes migration into 1 VPC.