SYSTEMS
system used to view combined bill customer?
What is CRM?
Lead internet offer when selling
What is internet 1000Mbps?
Used to send the Elite text message to customers.
What is TORCH?
Article used as a good starting point on how to handle specific scenarios.
What is the Contact Handling Matrix?
location (state) of Disneyworld
What is Florida?
System used to verify a standalone wireless account.
What is Clarify?
What are Wants, Interest, Needs?
This tool gives you an at a glance view to key mobility account information.
What is Customer Snapshot Tool?
Full Tech Installation fee for Internet 100Mbps and below.
What is $99?
280839
Birthplace city of Walt Disney
What is Chicago?
System used to complete price plan changes on wireless/mobility accounts.
What is OPUS or Telegence?
The decision engine in TOP offers in OPUS work behind the scenes to determine eligible customer offers and then prioritizes them in 2 primary sections
What is recommended/may be interested?
763527
Tool you use to assist customers with their myAT&T accounts to reset online myatt passwords/mirror.
What is MYATT Zone?
U-verse TV, and digital phone (VOIP) full address customers mail payment to.
What is P.O. Box 5014
Carol Stream, IL 60197-5014 ?
167874
253137
singer that never gave an encore performance
Who is Elvis Presley?
System used to update a billing address for internet and Home phone (VOIP).
What is CRM?
The 3 F's to identify the customer's device needs.
What is Form, Function, and Feature?
295807
Lets you assist customers by sending them self-help articles for the topics they're calling about
What is Solution Sender?
Contact number for cases concerning ground cables that need to be buried.
What is
619163
animal with the longest life span.
What is a Giant Tortoise?
System used to order a tv remote control for legacy DIRECTV customer.
What is OMS?
Wireless customers have the following options to accept T&C if they do not have an email address:
Used to reset wireless voicemail passwords and/or remove call forwarding.
What is TORCH?
Process to disconnect receiver on active Account in RIO.
What is Click on Receivers Tab, Select receiver (Access card), Click Deactivate, Disconnect Reason, Submit? 538626
word you can remove 4 letters and still pronounce it the same
What is QUEUE?