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Patient Experience
Survey says...
Practice makes perfect
Goal!
100
The acronym used to acknowledge and introduce yourself, explain the duration you will be caring for them, explain your role, and thank.
What is AIDET?
100
This is one of the questions that is asked on a HCAHPS survey regarding the hospital environment.
What is cleanliness or quietness at night?
100
This method assesses a patient's health literacy and ensures the patient understands the education.
What is the Teach Back method?
100

This measurement is what is used to determine if we are meeting expectations for patient experience for CommonSpirit Health

What is composite percentile?

200

Research shows that this practice improves patient safety, outcomes and experience by involving the patient in the conversation about their care during shift changes.

What is Bedside Shift Report?

200
This is one of the 2 questions for the category Responsiveness that patients are asked during the HCAHPS survey.
What is help to the bathroom or call light duration?
200
These are the two necessary components for teaching a patient about a medication.
What are the Purpose of the medication and Side Effects?
200

This tool provides the single source of truth for our patient experience results

What is the Clinical Analytic?

300
Place where info written in the patient rooms about team members, patient goals for the day, MD, I/O, etc.
What is the White Board?
300

This domain from the HCAHPS survey asks three questions about nurses courtesy, listening skills, and communication skills.

What is Nurse Communication?

300
This activity has been shown to naturally get staff to talk more softly.
What is dimming the lights?
300

This report is distributed on a monthly basis and shows our performance by campus and HCAHPS domain.

What is the monthly Patient Experience Monthly Division Report?

400

This activity helps ensure patients are checked on often and their needs are anticipated and met.

What is hourly rounding?

400

This is what the acronym HCAHPS stands for.

What is Hospital Consumer Assessment of Healthcare Providers and Systems?

400

This practice where leaders visit with patients about their care has been shown to improve the patient and staff member experience.

What is Leader Rounding?

400

What is the best way to ensure that we are making progress toward our goal of providing an excellent experience for our patients?

What is consistent utilization of the best practices?
500
Not passing up a visitor in the hallway who needs help, Not passing up a call light when it is going off and responding quickly to a patient/visitor’s request for assistance versus passing off to someone else.
What is the No Pass Zone?
500

**Daily Double** These are the 4 choices a patient has to choose from in the HCAHPS survey in a majority of the domains.

What is Always, Usually, Sometimes, or Never?

500

**Daily Double** The staff who can pick up dropped items, notify housekeeping of spills, keep linen and equipment out of window ledge, throw away used cups and food items, and ensure all objects are on one side of the hall.

Who is everyone?

500

These team members are the key to improving patient experience at CHI Health

Who is everyone?