P2P
The supervisor of the P2P team.
Who is Asja?
The supervisor of Task Force team.
Who is Asja?
The supervisor of the notifications team.
Who is Jarrell?
The Vice President of Customer Experience and Contact Center.
Who is Kevin?
The director of nursing is.
Who is Crystal?
Following the conclusion of a P2P call, the case determination should be updated within what timeframe.
What is 24 hours?
TF hours of operations.
What is 8am - 8pm?
If a provider wants codes/units added to notification letters what should we do.
What is advise providers letters cannot be updated/changed due to compliance?
If the fax # is not working this is where documentation can be sent.
What is the documentation email?
The nurse TLs
Who is Courtny Aitken O'Boyle and Tiffany Samuels?
P2P direct phone number.
What is 800-581-3920?
To add a provider/facility to case what do we use.
What is the TF email template?
To resend a notification what do you do.
What is send an email to notifications email address?
COR hours of operation.
What is 8am to 9pm?
If there is a clinical question on a case who do we reach out to.
Who is the nurse on the case?
P2P hours of operations.
What is 8am -6pm?
These 3 types of emails are sent to TF.
What is case updates, add provider/facility, eligibility inquires?
Providers from facilities can get their notification letter from where.
What is the facility portal or provider on the case?
What steps are taken to cancel a case.
What is send an email to cancellations?
If we're not receiving a response from a nurse who do we reach out to.
Who is the nurse leadership?
If the P2P dept is closed or has a long wait you should use this.
What is the P2P template?
If a provider/facility is OON what is the next step.
What is nothing? TF will verify all OON.
If you update the DOS on a case what depts need to be notified.
What is TF and notifications?
If a case is recreated due to error who is notified.
Who is the nurse on the original case?