TOTAL CARE
HOW MUCH AM I FOR THE FIRST 12 MONTHS?
WHATS IS $10
HOW MUCH IS MY DISCOUNT FOR THE FIRST 12 MONTHS?
WHAT IS $10
WHAT AM I USED FOR?
WHAT IS FILE A CLAIM
WHAT DOES DART STAND FOR?
WHAT IS DESKTOP APPLICATION RESOLUTION TOOL
WHAT TOOLS ARE LOCATED ON THE CLOCK?
WHAT IS IBA AND VAT
TRUE/FALSE - I COVER INSIDE JACKS
TRUE
TRUE/FALSE THE TOTAL AMOUNT FOR INSTALLIONS IS $99 +TAX
TRUE
TRUE/FALSE CAN ALPHA BE USED TO FOR ACTIVATIONS?
WHAT IS TRUE
WHAT IS PREMIER PROTECTION SUPPORT?
WHAT IS PPS
IF A CUSTOMER REQUEST A SERVICE VISIT TO FIX A MODEM WHAT ARE YOU SUPPOSED TO DO?
WHAT IS FOLLOW LIGHTSPEED
TRUE/FALSE - I PROVIDE INSTALLATIONS
FALSE
NAME 5 DEVICES THAT ARE COVERED FROM ADH
TABLET, VR HEADSETS, PORTABLE DVD PLAYERS, SMART WATCHES, PRINTERS, HEADPHONES, LAPTOPS
IN ALPHA AGENTS MUST DO THIS BEFORE FILING A CLAIM
WHAT IS TROUBLESHOOTING
I AM USED FOR BILLING
WHAT IS IBA
NAME 3 THINGS YOU CAN DO IN WHA
WHAT IS PROVISION STREAM BOX, OPTIMUM TV BOX, AND MODEM/ROUTER
TRUE/ FALSE - I PROVIDE 24/7 TECH SUPPORT
FALSE
HOW MUCH DO I COST PER MONTH?
WHAT IS $30/MONTH +TAX
WHEN A DEVICE CANT BE FIXED WHAT ALPHA INSTRUCT YU TO DO?
WHAT IS FILE A CLAIM
WHAT DOES CPNI STAND FOR?
WHAT IS CUSTOMER PROPRIETARY NETWORK INFORMATION
WHERE DO YOU FIND A CUSTOMERS YEARS OF SERVICE?
WHAT IS IDA AND AVA
WHAT GRANDFATHERED PLAN YOU WOULD SWITCH TO TOTAL CARE?
WHAT IS HEPS
WHAT SERVICES START DAY 1?
WHAT IS TECH SUPPORT, PRIORITY CALLING, INSTALLIONS, AND $0 TRUCK ROLLS
TRUE/ FALSE YOU CAN REVIEW NOTES IN ALPHA
WHAT IS TRUE
HFC IS??
WHAT IS HYBRID FIBER COAXIAL
FROM WHERE DO YOU SEND A TEMPORARY PASSWORD?
WHAT IS BOOST