Consultation Block Prep
The source of truth for all coach performance history that sups update with coach conversations, actions and copies of emails and/or plans.
What is the performance tracker?
The newest performance behavior, as of July 2025
What is Care Continuation Rate?
A retired performance behavior that is no longer showing up on the IR as of midyear
What is the graduation rate?
This poses a risk to client safety and coaches are asked to end the session when this occurs. This was clarified in the EoP training in June 2025.
What is the client is driving in session?
This is entered by the Sup in the Notes column of the Insight Hub
What is
Any coach nuance ex. LOA
OR
Any sup question about the data
The performance expectation for the Care Continuation Rate metric
What is greater than or equal to 80%?
The document that Libby sends to help Sups prep for their consultation block
What is the Performance Consultation Checklist OR the 2025 Performance Consultation Checklist?
The Care Continuation Metric measures the number of clients that return between these sessions within an episode.
What is the first and second sessions?
Date the 2025 Midyear Insight Hub data will be ready for Sup review
July 2
How a coach should code an episode for a returning client that comes back for a check-in session so that it does not negatively impact their Care Continuation Rate?
What is a Booster session?
The performance behavior that is impacted if a coach goes on a PIP or LOW
What is adherence to program and company policy?
The three things that supervisors do as part of their prep work before attending their consultation blocks
What are:
- Review the Performance Consultation Checklist
- Review the Insight Hub for flags, questions and 1:1 dates
- Ensure performance trackers are updated
DOUBLE JEOPARDY! Can wager in increments of 500
The formula for calculating the Care Continuation Rate
What is the # of closed episodes with >1 attended sessions divided by the total # of closed episodes