Timecards
75 (in session) /25 (out of session)
What is the session ratio?
To be shared on an average of 75% of sessions across an episode
What are digital activities?
The person who must be bcc'd on all SEs
Who is Beverly (HRBP)?
The RockStar sup who has been supporting QRs in 2025
The element of performance where Timecards live
What is Citizenship?
Used to measure progress towards goals every 4th session
What is the Coaching Progress Reflection (CPR)?
The duration of a PIP and an SE
What are 30 days and 4-8 weeks?
The three purposes of the session review
What are:
- Developmental
- Compliance
- Overall QA
Completion of required out of session tasks before tapping into this coach benefit
What is guaranteed hours / time?
This is the minimum # of assessments needed for Completed and Dropout episodes to be included in outcome data
What is at least 2 completed client assessments?
In most cases, the minimum number of touch points for FT/PT coaches before an SE can be given
What is two?
This is the next step for a coach that fails a quality review
What is a structured email?
4C's and 4R's
Required Trainings
Caseload Management
What are the core out of session activities?
A coach who has an adjusted session target of 208 sessions and has 193 credited sessions falls into this caseload category
What is tracking behind?
Which stakeholder(s) need to sign off on the PIP but are not always needed to sign off on the SE?
Who are Sarah Smith and Beverly?
Considerations when selecting a session for a session review (name at least 3)
What is:
Priority: recording is available for ~10 days
1st session: Has goal setting been identified as an area of improvement for the coach in a previous review? Do they have a high client disengagement metric?
Outcomes: Are there episodes with session recordings available that show that outcomes are not improving?
Episode length: Does the coach have several long episodes? Could they use support/feedback around graduation readiness? CPR sharing and/or integration?
Mild / Moderate client outcomes: Is there a noticeable trend with lower outcomes for a specific client severity?
Type of session: Do not review a LM, GSC or CFP session for this MHC session review
This helps identify time spent on training within the timecard
What are worktags?
DOUBLE JEOPARDY: Can wager in increments of 500
Average program episode length
What is 5.8 sessions?
Other acceptable answers:
What is around 6 sessions?
The three ways progress on an SE can be measured
What are
Data: Reviewing metrics for in progress episodes to see what measurable changes
Quality Review: Segments of 3 sessions
EoPs: Spot checking for immediate and consistent compliance with our program policies
A quality review is conducted by the supervisor in these three instances
- Failed SR
What are:
- As part of SE or PIP when qualitative concerns were present
- A client complaint
The Performance team will complete QRs for low care outcomes as part of the quarterly data review