Property EMS
Insd has building coverage and has water damage from a leak from 3/1/25. The leak has stopped. Will you set EMS?
No the loss occurred more than 14 days before report date
BZA64373745 DoL:01/13/2025 GRS or GRM?
GRS
Insd attorney is calling to file an uninsured motorist injury for insd driver, Uninsured Motorist BI is not shown on veh drop down. What will you set exposure as?
Policy Level Coverage: Uninsured Motorist - Bodily Injury only for insured driver or passenger(s) injury.
What is the KC article to find the Back up forms that generate BUP reference number?
What is HELP-161199 BL Back-up Form Intake Processing Landing Page
Clmt is calling to get a rental on 24252217? Are we allowed to set up rental for clmt?
Yes. We are 100%liable
Agent is filing a water loss for insd that happened 1 day ago. Agent does not have any contact info for insd because she is in a hurry. Insd has building coverage. Will you set EMS?
NO insd has to accept referral for mitigation and we must read script
Policy AS2-661-067525-014 DOL 3/20/2025
Caller wants to file a FNOL. How will you handle?
Submit a BL Volvo subscription - FNOL Email Template.
Clmt driver has a miner laceration no stitches needed. Clmt passenger has a neck strain. What severities will be chosen for the injuries?
Moderate-When creating multiple exposures always default to the highest severity
Where do you find the back up forms to use when BLCC is down?
What is HELP-169403 Small Commercial CSC Home Page?
Adjuster for claim 005691650 is not replying to an IM you sent to take a call from insd. How will you handle this status call.
Set up a cb activity in BLCC and make a note. 005691650 is a GRM BLCC claim
Who are the 2 program vendors we assign claims to in BLCC?
Paul Davis and Alacrity Solutions
Policy number BZA63416247 DOL 1/1/25. GRM or GRS?
GRS
What are 3 injury related questions we should be asking in our Auto claims?
Any 3 of these are acceptable:
Was the driver Injured?
Was the driver transported from the scene of the accident?
Have they seen a doctor?
Do they plan on seeking medical treatment?
How many passengers?
Was any passenger transported from scene?
Have they seen a doctor?
Do they plan on seeking medical treatment?
Were there other vehicles involved in the accident?
If yes, how many vehicles were involved?
Was any claimant transported from scene?
Have they seen a doctor?
Do they plan on seeking medical treatment?
Will you use a back up form to enter a claim for Insd WILKES COUNTY BOARD OF EDUCATION Policy 8695261 DOL 04/24/2017.
No you transfer to GRS FNOL line
Adjuster for claim 24041913 has not been responding to insd after calling 3 days ago about their business income loss. You have messaged the adjuster Gregg Rosen he has not replied. How do you handle?
Transfer to 101-231-0259 Claims CC National Inquiry - already reported claims. (It is a GRS claim)
What section in BLCC do you click under actions to set up a water mitigation referral?
Loss details
What is the insd name for policy TB2631510536073 DOL 3/1/2024
IKEA PURCHASING SERVICES US INC
Insd received a summons for an auto accident where insd rear ended clmt driver. Clmt was injured but the summons does not list what the injuries are. What severity will you use when setting up clmt injury?
Major- Always select major as the severity for all lawsuit claims
What is the claim number found on back up form BUP68110 ?
9202 1540 9047
What do we put in the subject line of a Volvo Callback request template?
Customer Callback Requested
What is the name of the Action Plan request in BLCC you will select to set a program water mitigation request?
Water Mitigation Program Vendor
What is insd name for policy AS2641435487443 DOL 5/10/23?
TECTA AMERICA CORP.TECTA AMERICA CORP.
Insd veh struck a pedestrian crossing the street in NY. There are no damages to veh but pedestrian has a broken hip. How many exposures will you set?
2 exposures
Who is the adjuster for a claim set up using back up template with reference number of BUP67475?
Claim 24196699 Claudia Brandes Hernandez
Who is the adjuster for claim 920215409047?
Shawna Gerhardt 503-736-8337