Terms and Definitions
The term for “skills required to work, learning and life”
What is essential skills
Orientation, Essential skills, technical skills, information technology, computer software, health and safety, total quality management, team, sales, customer service, sexual harassment, ethics, diversity, cross culture, health and wellness.
The program used to train people on Microsoft Office
The concept that studies the formal and planned acquisition of knowledge, skills and abilities required to perform future job responsibilities
The HR professional that runs the department at Dunder Mifflin
The term for “programs that introduce new employees to their job, the people they will be working with and the organization”?
What is orientation training
The term for “training programs designed to provide employees with interpersonal and service skills that are required for interacting with customers and for providing quality customer service”?
Customer service training
This program should be implemented to train staff on reading text, document use, numeracy, and oral communication
What is an essential skills training program
The type of learning occurs naturally as part of work and is not planned
The training program implemented when the office was practicing "stayin alive"
The definition of “WHMIS”
Legislation to ensure that workers across Canada are aware of the potential hazards of chemicals in the workplace are familiar with emergency procedures for the clean up and disposal of a spill.
The definition of “diversity training”
Training program that focuses on differences and values attitudes and behaviours of individuals of different backgrounds
An organization emphasizes the importance of developing strategic relationships with clients and being knowledgeable about their customers so the ____ training program should be used
What is the sales training program
The term that refers to a person who is familiar with the knowledge, skills and abilities required to perform a task or job
Andy used incentives to improve the function and effectiveness of the team, demonstrating ______
The definition of “training rigur”
The degree of mental involvement and effort that must be expected by the trainer and trainee in order for the trainee to learn the required concepts.
The least offered training content by an organization
What is Basic skills (literacy, numeracy only offered by 15% of organizations)
If an organization is looking to train teams in problem solving and decision making processes through the use of statistical tools, this training program would be most beneficial
What is total quality management
The innovative program that earned Abbott labs recognition from the Ministry of Education in Ontario
What is apprenticeship programs
The attempted training program used when Michael gave each group a different race to stereotype
What is cross-cultural training/ diversity training