Show:
Intranet
Forms
Miscellaneous
Checks
FSBA
100
  • What is the extension for Risk?

6044

100
  • Where can you find the CTR form?
  • On the VMSR folder
100
  • What is your limit to approve checks and withdraw cash?
  • Anything under $7,500
100
  • What are the fees when a Non-Member wants to cash out a GECU check?
  • $3 for personal checks, and $5 for business checks
100
  • Where can you find a Debit card on FSBA?
  • 6300
200
  • What is the extension for Collections?

6084

200
  • When do you use OFAC/Bridger?
  • For all non-members, and cashier’s check payees.
200
  • You personally know the member, what must be done and why?
  • Transfer the call for integrity.
200
  • Member wants to deposit a check from Comcheck in the DT, can we proceed?
  • No, only in branch
200
  • You receive a GECU check, what are the Speed Access Codes you must use? And why?
  • 533 to check for balance availability, and 543 to check for stops.
300
  • Send a Screenshot of where to locate all extensions for the branches?

Select a department 

300
  • Do you have to do an MI Log when a member has deposited $3,150.00 in cash and wants a cashier’s check for $5,000.00 from his checking account?
  • YES!
300
  • Member really needs $10s and $50s, where should we direct them to?
  • To our in-person branches (Viscount, and Rojas locations)
300
  • What must be done when you make a cashier's check for over $10,000.00?
  • Send in the cashier's check approval email, call branch, and inform the member to get a 2nd signature at the front desk.
300
  • What are the steps when we have a Re-Dispense Error?
  • Check 2424, then send re-dispense email, once approved proceed.
400
  • Where can you submit the Investment Services Referral. 
  • Quick links, Special forms, and GECU Investment referral form
400
  • What needs to be done when the ITM has a Cash Acceptor Error and member wants to deposit a check?
  • Proceed with transaction but submit the ITM/ATM error log.
400
  • At what branches can you find the coin sorter machines?
  • Doniphan, Dyer, Rojas, Socorro, VDS, and Ysleta
400
  • Member has a check, and their story isn't adding up, looks like the check has inconsistencies, what should you do?
  • Send a second opinion email or reject the check and send possible fraud email.
400

Where to find a Credit Card on FSBA?

  • 5510 and servicer ID: 996
500
  • If member hasn't paid their Loan, how many days do they have until it reaches collections?
  • 30 days
500
  • Where can you find the MI Log all-in one guide?

In the VMSR folder, branch info, Branch offerings

500
  • Member at our Socorro Branch wants to withdraw $8,036.00 from her account, what needs to be done?
  • Recommend a cashiers check, if declined then proceed to ask branch for approval.
500
  • When you have a large check worth over $25,000.00 what should you do and to who will you ask to approve check?
  • Send the check approval email and go to either Claudia, Mario, or Jose.
500
  • Member wants to transfer $67,555.44 from his checking account to his savings, do you need approval?
  • No since it is coming from a GECU account to another GECU account.