Tier 2 Support
Customer needs a phone number change
Tenured Banker Support
What does Noel mean?
This Senior Banker is a soccer coach
Samira
In which state was Home Alone filmed?
Illinois
This system recently updated and now allow notes to be placed.
Mantl
To cancel a transaction (incoming credits or "in process" transactions in Savana)
Deposit Operations
Which three reindeer have a name starting with D
Dasher, Dancer, Donder (Donner)
This Senior Banker worked two jobs while still in High School.
Alice
What do the Mean Girls cast sing at the Christmas talent show?
Jingle Bell Rock
What kind of CD's can't add Joint Owners?
Migrated
This option is individuals who just started taking calls.
New Hire Support
Which Brothers fairy tale helped popularize gingerbread houses?
Hansel and Gretel
This Senior Banker has never received a speeding ticket in their entire life.
Val
In You’re A Mean One, Mr.Grinch, what do they say his brain is full of?
Spiders
In order to add a trust as a beneficiary, what must we remove if listed on the account?
Clarification on an in progress or closed case when notes are unclear or missing.
Deposit Operations
When the Grinch discovers the true meaning of Christmas, his heart grows this number of sizes.
Three
This Senior Banker has ridden in the back of a police vehicle.
Jasse
In the movie Elf, where does Buddy go to find his biological father?
The Empire State Building
Who can request a POA removal from an account?
Researching payments that didn't post (or did post) to as expected account
Payment Operations
This familiar sleighing song was the first Earth tune played in outer space.
Jingle Bells
This Senior Banker was mugged at a hair salon
Belen
Which Grey’s Anatomy couple had a winter/Christmas wedding?
Bailey and Ben
What are the three options you can select for the Account Verification Letter?
Account open date, Account type and Current Balance.