Tier 2 Support
Account was successfully opened fraudulently. Which support line handles this request?
Fraud - option 5
Two zodiac signs occur during this month. What are they?
Capricorn and Aquarius
This team member has visited Niagara Falls over 20 times in their lifetime.
Sheerice
Shakira released this song, which became one of Billboard's greatest pop songs of all time.
Hips Don't Lie
Current interest rate for the Growth Savings
3.78%
Determining if an item was received via email, which support line handles this request?
Deposit Operations - Option 3
This is the traditional gemstone for the month of January, what is it?
Garnet
This team member loves Chris Brown, their favorite color is purple and loves seafood.
Dria
This premiered on Disney Channel, and the world went crazy for the Wildcats' song and dances.
High School Musical
What are the three supported ID Documents for Vouched?
Passport, Driver's License and State ID
Researching payments that didn't post (or did post) to as expected account. Which support line handles this request?
Payments - Option 4
January was added to the Roman Calendar by King Numa Pompilius, with the 31st day later added by who?
Julius Caesar
This team member has lived in 6 different states.
This show featured twenty single women who moved into a mansion in Los Angeles to compete for the affections of Flavor Flav, who decides who is his one true love.
Flavor of Love
If the customer encounters issues while enrolling, this is an alternative enrollment method that can be attempted.
Link in Mantl
CCA suspects elder abuse or other type of scam or fraud in progress. Which support line handles this request?
Fraud - option 5
What is the official flower of January?
Carnations
This team member once auditioned to be a child actor
Patricia
In 2006, This Australian environmentalist and host of the TV show, The Crocodile Hunter, passed away after being stabbed with a stingray's barb in the heart and lungs.
Steve Irwin
This guide provides the steps to assist customers with accessing the ZIX secure message center, including first-time registration and password reset. What is the name of this QRG?
Zix - Secure Email QRG
A case with a high priority was submitted, the SLA has passed, and there are no notes on the case indicating action has been taken. Which support line handles this request?
Alaska becomes the 49th U.S. state in January of what year?
1959
This team member is multi-talented. They can do makeup and hair but is also an event planner and stylist.
Miracle
This gaming system was life-changing for anyone who owned one. The ability to play tennis or bowl from your living room was one of it's many selling features.
Nintendo Wii
Deposit Operations uses these three approved letters where slight adjustments can be made, but new "letters" cannot be created.
Account Ownership Verification Letter, Transaction Verification Letter and Beneficiary Verification Letter.