NHO
What are our 4 player archetypes?
Enthusiast
Loyal Fan
Weekend Warrior
Professional
What is the KA # for our acronyms?
#3175
Chiefs -800 / Dolphins +100 ... Which is the Underdog and which is the Favorite?
The Dolphins are the Underdog (+) and the Chiefs are the Favorite (-)
What tab are we clicking on to see the players casino play?
Casino History
What is the KA # for the POV Directory
#3689
What is the name of the system we use to clock in and clock out?
Kronos
What is the KA # for authentication?
#2773
What is the KA # for Bet Rejection Reasons?
#3752
Which tabs can you search a player's BET ID in?
What is the easiest way to search the house rules? (button function)
Ctrl F
What is the phone # to our production call out line?
786-743-9815
What departments provide handle time frames in our Sharepoint?
Due Diligence
Payments
Casino Operations
Type of bet based on the number of points the Favorite must win by or the Underdog must lose by less than this amount, tie, or win the game.
Spread
In NATS, which states will make the player's KYC status as "Enhanced" once verified?
New Jersey and Tennessee
What must your emails contain?
Branded Opening, Acknowledgement statement, Soft Skills (Empathy), Resolution, Branded Closing
Name the 6 customer operation roles we have here at HRD.
Due Diligence
Vip
Anti Money Laundering
Payments and Fraud
Customer Service
RG
What are our Licensing States?
New Jersey, Illinois, and Indiana
Type of bet when you can wager on a player to achieve or perform a certain result.
Prop Bet
What tab can you see a players average bet size?
What must you do to close a messaging session?
Close out the TAB, by clicking the X
Where can you find your employee ID #? (Which app and what section)
HiBOB - Profiles - Engagment
What does 2FA mean? What is the KA #?
Two Factor Authentication - another security measure where the player is sent a text message code for authentication.
#3155
Which type of bet is displayed as System_# on NATS?
Round Robin
What personal information can YOU change on a players account in NATS?
What tab is this located in?
Change email address, mailing address
Punter Details
What are the 5 mandatory case steps?
Contact Details
Subject
Case Reasons
Internal Notes
Attached KA