General Knowledge
Billing/statements tab
Metering
Industry/FMRS
Affordability
100

Octopus Energy has partnered with this film and TV star to help build wind farms in Sierra Leone.

Idris Elba

100

preview, close and issue

how to send a bill

100

Th device on top of the SMETS meter

Comms hub

100

MRI

Gas MTD Update

100

an online version of the I&E form

Paylink

200

Where does Octopus have retail customers

UK,US, Germany, Spain, Italy, Japan, NZ

200

where to add credit on the account

what is the + credit button

200

Liability for the fuse box

The customer

200

the information we received is not correct for switching

What is a rejection

200

 after a customer switches, we receive an official estimate from the previous supplier indicating the customer’s EAC and/or AQ.

What is a 45 day PA review

300

the name of octas CEO

Greg Jackson

300

allows you to change the dates on bill periods, re-send bills.

what is edit mode

300

An adapter in kraken

Smart pear

300

D149/D150

Flows to update MTDS

300

A customer's Direct Debit details.

What is payment instructions?

400

Octopus-s' Octopus

Constantine

400

unbills all chargers on all account after the date you are un-billing from

what is the rewind button

400

send information to the  octopus app via wifi

Octa home mini

400

D86

COS reading

400

16 Days

When dunning starts

500

This energy supplier is now the largest electricity supplier in the UK.

Who is octopus Energy

500

 bill with an error that has caused it to stop sending  

What is a held statment

500

Where to see information about the smart meter, including the billing calendar.

What is smart meter details?

500

This service is used to request a switch of supplier.

What is the central switching service? (CSS)

500

25 Days

What is final dunning