ENTERTAINMENT
What’s the name of the skyscraper in Die Hard?
Nakatomi Plaza
Name the coach that mail us the updates about the NPS CONTEST.
Charlie Caballero
The Ptolemy dynasty ruled which ancient kingdom?
Egypt
What is the National animal of Scotland
Unicorn
The Olympics are held every how many years?
4 years
Who is the first Panamanian to win a Grammy.
Ruben Blades
Program desgined to prevent fraud losses by placing a hold on the available credit of the custome´s account.
Open to Buy (OTB) Hold
The Peloponnesian War was fought between Athens and which other ancient Greek state?
Sparta
Who sang about being an eggman and a walrus?
The Beatles
What sport is dubbed the ‘king of sports’?
Soccer
What is the name of the Protagonist that had an adventure with a Giant Peach.
James
Legislation Adopted to prohibit discrimination against people with physical or mental disabilities.
The Americans with Disabilities Act (ADA)
How did Joan of Arc die?
She was burned at the stake
Which Tasmanian marsupial is known for its fiery temper?
Tasmanian Devil
In American Football, a touchdown is worth how many points?
6 Points
Name the first black person awarded an Oscar.
Hattie MacDaniel
Mention three ADA Vision accommodations available for Capital One Customers.
High Contrast Credit Card, Braille Companion CArd, Reader Services, Magnifier, Large Print, Braille. Remember not to focus on the disabilitiy or make any assumptions about the customer abilities, focus on the situation.
The “Whitechapel Murderer” is the nickname given to which serial killer?
Jack The Ripper
Name the fictional character whose household duties did not prevent her determination to dance
Cinderella
What is Canada’s national sport?
Lacrosse
What is the name of The Beatles’ debut album?
Please Please Me
What will trigger a Bypass on the IVR once the balance information begins?
Say Agent or press 0,
BYPASS IVR Task (When a customer complains about their IVR experience)
Who painted the mural of “The Last Supper”?
Leonardo Da Vinci
Name this stringless fictional character created by Carlo Collodi over one hundred years ago.
Pinnochio
What is the only team in the NFL to neither host nor play in the Super Bowl?
Cleveland Browns