Day1
What are the sites of AHS
India, Barcelona Spain, Arizona US, Tokio Japan, Singapore, Manila
This is where Sellers can review Amazon Selling Policies
Seller Central Help Pages
What is Handle Time
This shipping time setting determines a Sellers Ship By Date
These are the 3 main parts of an appeal
RC, CM and PS
Name the two Paragon tenants
TRMS and Seller EXP
These are our teams 3 customers
Amazon, buyers and sellers
What is Pre-Confirm Ship Abuse (PSCA)
This policy violation occurs when a Seller confirms and order before shipping the item
What issues happen when we address POOR CS
Delayed CM responses and not issuing timely return labels or refunds are examples of which type of defect?
No AD for the reason queued within last 6 months
Name 5 aux statuses AHS uses in Paragon
AHS handles these two types of Sellers on the Seller Spectrum
Unfortunate Sellers & Poor Performers
What is Renege?
This policy violation occurs when a Seller refuses to fulfill orders because for ex. their account is suspended
How many orders we have to use in our investigation for ODR, CR and LSR
3 order (Ideally 3-5)
An element of a viable appeal is to quantify your steps, give an example of a quantifying appeal statement
“By June 5th I commit to review each item in my inventory.”
“I have identified four problems areas which I can remedy.”
What are the possible actions in ACTION TAB in PI?
Notify, Annotate, Block, Block MFN, Suspend
How sellers could verify the security?
1. Selling email address
2. Notify the SP with a PIN
Name and describe 3 of the 5 VTR exception tags
TAGSML – Small items
TAGLGR – Large/Heavy items
TAGIMTA – Improved tracking adoption
TAGDERR – Data/3P issues
TAGMTRC - VTR >95%
This is the difference between NOTR & PAST EDD
NOTR – Item has not arrived tracking does not show received or no tracking provided
PAST EDD – Item has not arrived and MAX EDD has passed, tracking may show still in transit
What are the defects that are calculated in ODR
Poor Customer Service (Poor CS),
Damaged Items or Poor Packaging
Not Received (NOTR)
Past Expected Delivery Date (PAST EDD)
Stockout (OOS)
Shipping Abuse – Extra Payment
Buyer Data Privacy Violation
What is the queue for pre enforcement ODR task?
trms-pi-op-ahs-block@
This percentage of items sold on Amazon are from Small-Medium Sized Businesses (SMBs)
>50%
What is the correct flow of fulfilling orders?
1. Place and order
2. Prepare and ship the order
3. Confirm the order
4.Order in transit
5. Order delivered
What blurb we have to send after a successful contact when a seller provided non viable Verbal POA for ODR and from where?
Blurb: contact_no_pass_remove_mfn_AHS_ODR/ Notify action in PI
What do we have to do after receiving 1st not viable , written POA ? How?
We have to snooze the task.
Create a follow up investigation for the remaining time.
What is the annotation template for ODR?
ODR Metric: [% and timeframe] <br>
Previous warn/action dates: [Date - Action] <br>
Verbal POA Eligible {remove if not applicable}<br>
Main Defect Drive: [Defect]<br>
<br>
<br>Order ID: [Order ID] | [Defect Type] | [Root Cause]<br>
<br>Order ID: [Order ID] | [Defect Type] | [Root Cause]<br>
<br>Order ID: [Order ID] | [Defect Type] | [Root Cause]<br>