Jeopardy Week 2

Payments/Payoffs

100

What type of payments can be processed via pay by phone?

Checking accounts, savings accounts, business checking, or debit card accounts can be used to make a payment through Pay by Phone

200

Where would an agent process a request for a recurring payment plan? 

ICAP

300

What is the article used to process a retail payoff quote?

Process Retail Payoff Quote in iCAP

400

What is the article used to provide lease payoff quote for a customer in CA?

Provide Lease Payoff Quote and Complete Direct Sale Document in iCAP

500

What article is used to process payment by phone?

Submit Pay by Phone Payment in iCAP - Universal

Titles

100

Can title be sent to an unauthorized 3rd party?

No

200

What is a ELT?

Electronic Lien Title

300

What article can be used to send a copy of title or ELT record?

Send a Copy of a Paper Title or ELT Record

400

When does a customer (in non-title holding state) receive their title?

          ***DAILY DOUBLE***

When account is paid in full (PIF)

500

What article is used to submit title or lien release request

Submit Title or Lien Release Request

Total Loss

100

What an agent should do when Total Loss has been established

Gather all requested information and Submit First Notification of Total Loss.

200

What information is needed to process a Total Loss notification?

• Date of loss
• Claim Number
• Insurance company name
• Agent name
• Mileage at the time of loss (i.e. an estimate is acceptable or confirm the mileage is unknown).
• Address the Title is to be sent to.

300

What should an agent advise the caller once all information has been provided for Total Loss notification?

• The evaluation Report, Settlement Breakdown, Declaration Page, photographs, Police Report or Cause of Loss Letter can be faxed to expedite the processing of the total loss claim.
  • Provide the Total Loss documentation fax number. 
• If additional information is needed to complete the claim, you or the Agent will be contacted.

400

Which Quick Action would you use to process a Total Loss notification?

Start Process

500

What should an agent advise caller if they do not have all the information to complete Total Loss notification?

Call back when you have all of the information

Thanksgiving

100

What is Thanksgiving?

An annual national holiday in the US and Canada celebrating the harvest and other blessings of the past year 

200

When is Thanksgiving?

November 27,2025

300

What year was the first Thanksgiving?

1621

400

What is the most common food for Thanksgiving?

Turkey

500

What is the most popular sport usually played on Thanksgiving Day?

Football

Extensions/Deferrals

100

True or False:

A customer with a lease account may qualify for an extension

false

200

What article is used to process a lease deferral?

               ***DAILY DOUBLE***

Approve / Deny Request for Lease Deferral iCAP

300

What is a deferral?

A change in payment terms whereby 1 or 2 scheduled payments are moved to the end of the lease to alleviate short term financial burden and the Maturity Date is extended by the length of the extension

400

What article is used to process a retail extension?

Approve / Deny Request for Retail Extension iCAP - Universal

500

True or False:

A third party can request an extension on an account

false