The Surface Range
What is SmartScan Technology?
The range adjusts heat level based on the size and
material of each vessel and automatically recalls
individual heat frequency so you can freely move
vessels without having to continually reset temperature
settings.
What normally determines the discount for a quote request?
The dealer, and sales if an extra discount is being offered for the opportunity
What are the three available finishes for Versa-Gard?
- Anodized aluminum
- Powder coat (black is standard)
- Brushed stainless steel
what does E0 mean on Spring USA induction ranges?
1) no vessel being detected
2) if there is a vessel, it could be not induction compatible
3) if there is induction ready vessel but still have E0, then it's a fan related issue due to prior overheat
What does "Ship by the customer" mean?
The customer schedules shipping via their own carrier and Spring USA does not handle logistics.
what is the minimum distance between ranges?
.75"
What information is useful to get an accurate freight quote? Name at least two things
- Property Address
- is a liftgate needed?
- do they expect white glove?
- are there limited delivery hours
If a customer is looking to sales for advice on a model, what two product lines should you start with?
VG and Captur
- VG for most versatility on product types and most cost effective
- Captur for most streamlined look (no posts)
- Both of these lines have almost all parts in stock for repair or replacement VS custom ordering
How many total amps can each of the below manage?
- powerstrip
- power management
- 20 amps
-50 amps
What information (2 items) is needed for the coordinators to order Smartstone?
color and finish
How many ranges can be used on one controller?
4
What document can you use to gather all necessary quote information?
The quote request checklist has all information needed to quote!
What piece of information is missing that we need to quote?
Model #
Finish
Fixtures? (LED/ Heat)
Dimensions/ Drawings
Mounting
Quote Name
- The Dealer!
How many SM-651SS hidden ranges can fit is a standard 72" long table
4
Which of the following items if ordered alone require a deposit?
A. Frost Top
B. ICB234-18
C. Smartstone Slab
D. VG3-P-SP-60
Smartstone Slab
what is the smallest vessel a single SM-1400SS or SM-1400CR range can operate?
6" on a single range and for extra points 8" when it's ina bridged (over 2 ranges)
A dealer is wanting a quote on a customized quick ship table. What are two things that will change drastically when making these tables custom?
- Cost (a lot more expensive) and lead time (14-16 weeks rather than two days)
What is the difference between self service and full service?
Full-service guards block customer access, with servers passing plated food over/under. Self-service guards allow customers to reach under a slanted shield to serve themselves
What is the key Difference between a Spring USA brand Drop in frost top, and an Atlas frost top?
- No drain required, easy maintenance
Name two items that need a sign off drawing to enter production
- frost tops
- custom buffets
- custom sneezeguards
- install templates
What is Flex Zone/ Bridging technology?
With unique bridging capabilities, the Surface induction
can sync together across multiple ranges to create a
full-induction surface.
What are 3 things missing from the request below?
Please provide a quote on the continental table with 4 hidden ranges, a plate shelf, and casters for Ed Don. We need this ASAP!
Cabinet Material (stain or laminate)
Dimensions
Project Name
Power - 120v or 220v
Countertop Edge Style
Ed Don Rep Name
What is the minimum space required if we are adding a post between any cut out and the edge of a smartstone countertop?
- a sneeze guard adds a minimum of 9" of spacing needed. The cutout for the post needs to be about 4" away from the table edge, and 4" away from the equipment cutout, plus the post hole is about an inch.
True or False: Caesarstone is an approved material with our SM-651SS ranges
Bonus: How do you tell if a material is approved?
False. Only the items listed on the approval sheet will work with SM-651SS
Check the spec sheet!
Why is the "need by" date important?
- So we can work as a team to expedite the order if needed
- So we can prepare stock levels and order more units from the factory if needed
- So we can offer a realistic timeline for custom items and shuffle the labor schedule if at all possible