Action Codes
if a member stats they can schedule their own health screenings
Educated
go to first!
Winner Winner Chicken Dinner!
A member is busy at the moment, what would you do?
offer a callback request
what is the number for Signify?
Signify Health #855-984-5121
Points
Points
swap points
who can schedule a Colorectal Cancer Screening?
Gastroenterologist
gain 200 points and pick next question for other team
Pick next question for the other team
go to last
go to last
Bob Barker question
is a 15.6oz sharing bag of Starburst higher or lower than $4.50
Higher: $4.59
If a member does not have Diabetes but care gap shows Diabetic A1C, what action code would you use?
Members Denies care gap
no points
ha
A wife is calling on behalf of the member and is not listed on account. what would you tell the members wife.
I am sorry, but since you are not listed as the POA we are unable to continue this call, if you can please let the member know to give us a call back at his convenance that would be greatly appreciated. Thank you
what is the phone number for Fitness in TX
Silver & Fit (ASH): 877-427-4744
What famous Rock Star would bite the head off a bat?
OZZY
I want to play a game
-Jigsaw
Keep 400 or have other team lose 300
what health screening can Signify provide?
a call disconnects very early due to the dialer latency, what should you do? name the steps?
disposition as "Disconnected Call" you will then go into manual dial status to call the member back
Agents must select the correct work group for the campaign they are calling for.
Enrollment #888-908-5252
What are some examples of "Right Party not Reached"
ex: disposition
Busy Signal, Refused Call, Voicemail/Not left, and Wrong Number
If a member does not want you to schedule an appointment even after rebuttals were mentioned, what action code would you use?
Educated
What Provider can schedule a Osteoporosis Management appointment?
Orthopedist
If a member objects abruptly after offering a rebuttal what would the closing phrase be?
"okay, I'm sorry I was unable to help you today. It is important to schedule a preventative care appointment with your PCP soon to check your overall health. if you need assistance in the future, please call us back at 855-521-9681 Monday-Friday from 8:00am-5:00pm. TTY users may call 711"
What is the number for Wellcare Member Service?
1833-444-9089
What are some examples of "Right Party Reached"
ex: disposition
Call Complete, Callback Requested, Not interested, and Manual Call Back Requested