H.E.A.R.T
What does the "H" in HEART stand for?
HOWDY
What is our STORY?
Fresh Baked Bread, Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Made from Scratch Sides & Salad Dressings, Legendary Margaritas, and Ice Cold Beer.
Give a friendly greeting in how much time?
15-45 Seconds
What are the characteristics of HOWDY?
Friendly, Energetic, and Fun
What two things should a Server suggest in their greeting to a table?
Drinks and Appetizers
What does the "E" in HEART stand for?
To validate an order, Server should do what?
Check back within 2 minutes/2 bites
In what amount of time should drinks be on the table?
2-3 Minutes
What are the characteristics of ENGAGE?
Knowledgable, Passionate, & Care/Concern
What are different responses you should use?
“Right away” & “Absolutely”
What does the "A" in HEART stand for?
ARRIVE
Describe Steak Temperatures
Rare: Cool Red
Medium Rare: Warm Red
Medium: Hot Pink
Medium Well: Slightly Pink
Well Done: No Pink
Appetizers should be delivered in what amount of time?
6-8 Minutes
What are the characteristics of ARRIVE?
Proud, Present, & Attentive
When do you stop auto-refilling drinks?
After entrees have arrived.
What does the "R" in HEART stand for?
RESPOND
2 OK: 3 A TRAY
Salads should be delivered in how much time?
Within 5 Minutes
What are the characteristics of RESPOND?
Kind, Courteous, & Respectful
What is the method of when you repeat the order back called?
Echoing Method
What does the "T" in HEART stand for?
THANK YOU
Finish the sentence: "Legendary Service is..."
"Legendary Service is Never Having to Ask... It's Always There"
Entrees should be delivered in what amount of time?
12-15 Minutes
What are the characteristics of THANK YOU?
What is the most important part of every Roadies uniform?
A Smile! :)