Trades
How long is a trade value valid for?
7 days
What HALO article would I use to find information about USPS pay stubs?
Income & Employment Verification - W2
What are the three ways we can validate a DL?
NADA, online DMV check, phone DMV check
Name the four pay frequencies that we see:
Weekly, biweekly, semi-monthly, monthly
Where must we check first before proceeding with a formal 10DPO document?
DealerTrack, RouteOne, or Vision
What year is the oldest vehicle that we can accept?
1992
Where would we find insurance requirements for a customer in New York?
New York State-by-State
Can we accept a scanned image as long as it is in color?
NO, we cannot accept scanned images of DLs
Due to COVID-19, which independent contractor income do we NOT accept currently?
Rideshare / Food delivery
True or False: the document must be a PDF to be considered "formal"
False - the document is considered "formal" if it is from the lien holder and shows all information needed.
What extra information do we collect for a Tesla?
Build sheet and a photo of the main computer screen with the power on
Which HALO article would we use to find out what registration documents are required for business owners who want to register to their business?
Registering to a Business
Customer's DL shows "Robert", however he is insisting that we keep the name on his account "Bob" since this is what he goes by. Are we able to make an exception for Bob?
NO - the customer's name on the DL should match the customer's name on the contracts. No exceptions!
Customer was on a leave of absence last month, but has returned to work. What documentation do we need to ask for?
Documentation from HR confirming the LOA
Last PS received before going on leave
Current PS showing return to work
You have verbally verified with a lienholder representative that there is no per diem for the pay off. What do you enter in the "Per Diem Rate" field of the work item?
$0.00
In which states can we not accept a trade in another person's name?
Georgia, Louisiana, Maryland, Rhode Island, Iowa, and West Virginia
Which article would you search for to know what HDYHAU means?
Carvana Acronyms (or "The Carvana Dictionary")
Harrison auto approved a NY DL and you are first touch on the account. Do you need to open the DL for any reason?
Yes - to check that we have the full name on the account
Customer is the sole owner of Steal Your Man, LLC and provides their three most recent personal bank statements and their Articles of Organization. Is this acceptable for us to start their income calculation?
No - we can only accept personal bank statements if they are a sole prop
The customer has a past due balance of $9.84 on their trade in - do they need to make this payment before we can accept it?
No - we can accept any late charges or past dues $10 or under.
A title has three owners listed - where do we enter the third name in the work item?
We cannot accept a title with three names listed!
In which article would you find the link to the Data Disclosure Incident Report ticket?
Legal Situations & FAQs
In which situation are we able to accept a DL that expires within the 35 day timeframe?
If they are in a self-registration state
Under what circumstances can we accept pay stubs from a business owner?
The own a larger corporation like an LLC, C Corporation, S Corporation - and the PS are from a legitimate payroll provider.
Today's date is 8/16/21, and the good through date on the pay off is 8/27/21. What are you entering as the requested date?
8/17/21