What should you do to demonstrate a customer-service mindset in the following situation: An irate business customer yells at you because of a billing error? (NCCTE.9_12.ME.6621.2.02)
Make sure the mistake is corrected
100
What is my favorite "food"?
Nutella
100
Where do i live?
Over Jerstal
100
How old is he?
18
100
What team do Messi play on?
FC Barcelona
200
What should employees do to maintain a customer-service mindset? (NCCTE.9_12.ME.6621.2.02)
Devote their full attention to customers
200
What sports do i play?
Batminton and gymnastics
200
What is my haircolor?
Blond
200
Where is he from?
Canada, Ontario, Stratford
200
Where was the olympics in 2012?
England, London
300
How do service-oriented companies often improve their levels of service? (NCCTE.9_12.ME.6621.2.02)
By requesting input through employee and customer surveys
300
Where do i live?
Hammelev
300
What is my sisters name?
Stine
300
What is his mothers and fathers names?
Pattie Mallette and Jeremy Bieber
300
What number has Ronaldo on his back?
7
400
What is one of the benefits to a business of reinforcing service orientation through communication? (NCCTE.9_12.ME.6621.2.02)
Builds positive relationships with customers
400
What is my mothers name?
Anja Schøn
400
What is my favorite food?
Risengrød
400
Where was the opening of Believe tour?
Arizona, Glendale
400
Who many people can there be in SE arena in vojens?
5000
500
What is a guideline for employees to follow in handling customer inquiries? (NCCTE.9_12.ME.6621.2.02)
Make sure you clearly understand customers' inquiries