Show:
CA HMO
Emails, Voicemail
Care Advocate, Lites
Things in the Class
Anthem
100
The name for the group of doctors a member is assigned to.
What is the PMG or Primary Medical Group?
100
The word and process you type into an email subject line to encrypt the message.
What is Secure then a space and then another letter?
100
This is what the member must do on a Care Advocate plan before going to see a ENT Doctor so they can receive the best benefit.
What is to notify us?
100
This is what we watch movies on.
What is the screen?
100
This is the name for WellPoint as it is known enterprise wide.
What is Anthem?
200
The name for the process where a doctor gives permission for a member to see another doctor.
What is a referral?
200
The process you do to an attachment on an outgoing email.
What is Password Protect?
200
The purpose of Lites.
What is to show the accounts attached to our CDHP products?
200
This is what our Role Playas dress up in.
What are costumes?
200
This is the association we use that helps our company be recognized.
What is Blue Cross or Blue Cross, Blue Shield?
300
The process where a member can still see an out of network doctor until they have completed treatment.
What is Transition of Care?
300
The method you must use to give a member the password for an attachment.
What is separate from the email you are sending (i.E. over the phone or a separate email)?
300
The link that takes you to Lites from your main system.
What is the Y in the CDHP field?
300
This is in the back of the room...Yummy!
What is the snack bowl?
300
This is our CEO.
Who is Joe Swedish?
400
The type of coverage this plan does not cover.
What is Out of Network?
400
You must ask this before you leave a voicemail with HIPAA included.
What is ask the member's permission to leave information on a voicemail?
400
The tab in Lites you click on to verify what money has entered or exited the account.
What is the Transaction Tab?
400
These are what we wrote our feelings on to remind us about the CARING Workshop.
What are index cards?
400
These are our Values.
What are Accountable, Easy to do Business with, CARING, Trustworthy & Innovative?
500
The two types of service that does not need a referral and pays through BC's network?
What is Emergency and Behavioral Health?
500
This should be checked with another pair of eyes before it is sent out.
What is any email or correspondance being sent to the member?
500
The amount of time we load a pre-notification for on an MRI.
What is 30 days?
500
This is how we see our members.
What are the pictures we drew?
500
This is the year when Anthem and WellPoint merged.
What is 2004?