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Tools
DMAIC
Customers
Fast Food
Candy
100
This is a tool that examines inputs and outputs at each process step of a high-level process.
What is a SIPOC
100
Implement plans.
What is the improve phase?
100
Is a recipient of a product or service.
What is a Customer?
100
I'm Lovin' I
What is McDonald's?
100
Melts in Your Mouth, Not in Your Hand.
What is M & M's?
200
This tool is used to link customer needs gathered with data and drivers with specific , measurable characteristics.
What is a Critical to Quality (CTQ) Tree?
200
Collect data
What is the Measure phase?
200
Someone who uses your company's products or services but is not part of your organization
What is an External Customer?
200
Think Outside the Bun.
What is Taco Bell?
200
Two for me, none for you.
What are twix?
300
Often the best way to capture customer feedback.
What is Direct Conversation?
300
Develop charter.
What is the Define phase?
300
VOC
What is Voice of the Customer?
300
Eat Fresh.
What is Subway?
300
For a Good Clean Feeling, no Matter What.
What is Orbit Gum?
400
Method of gathering information from a sample of individuals in hopes of identify behaviors or opinions of a given population.
What is Voice of Customer?
400
Focus on root cause.
What is the Analyze phase?
400
One who receives goods or services produced elsewhere in an organization as a input for their work.
What is an Internal Customer?
400
I'm Thinking _____.
What is Arby's?
400
The Freshmaker.
What are Mentos?
500
Tool to determine customer’s level of satisfaction with a company’s product or services.
What is a Survey?
500
Develop and standardize practices.
What is the Control phase?
500
Measureable wants and needs.
What is Critical to Quality?
500
Do What Tastes Right?
What is Wendy's?
500
Break Out of the Ordinary.
What is a Butterfinger?