Show:
Culture of Operational Excellence
DMAIC
Customers
Fast Food
Candy
100
This is the first layer of the Culture of Operational Excellence.
What is a Foundation (Cultural Enablers)
100
Implement plans.
What is the improve phase?
100
Is a recipient of a product or service.
What is a Customer?
100
I'm Lovin' I
What is McDonald's?
100
Melts in Your Mouth, Not in Your Hand.
What is M & M's?
200
Top layer of the Culture of Operational Excellence Model
What is Results?
200
Create standard operating procedures and observe for any drift in process.
What is the Control phase?
200
Someone who uses your company's products or services but is not part of your organization
What is an External Customer?
200
Think Outside the Bun.
What is Taco Bell?
200
Two for me, none for you.
What are twix?
300
Value added work is part of this model
What is the Culture of Operational Excellence Model?
300
Develop charter.
What is the Define phase?
300
VOC
What is Voice of the Customer?
300
Eat Fresh.
What is Subway?
300
For a Good Clean Feeling, no Matter What.
What is Orbit Gum?
400
Philosophy or culture of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in the organization.
What is Operational Excellence?
400
Focus in translating customer requirements to metrics.
What is the Measure phase?
400
One who receives goods or services produced elsewhere in an organization as a input for their work.
What is an Internal Customer?
400
I'm Thinking _____.
What is Arby's?
400
The Freshmaker.
What are Mentos?
500
This is critical factor in a Operational Excellence culture.
What is Empowering Leadership?
500
In this phase you are looking for root cause.
What is the Analyze phase?
500
Measureable wants and needs.
What is Critical to Quality?
500
Do What Tastes Right?
What is Wendy's?
500
Break Out of the Ordinary.
What is a Butterfinger?