The residential deposit amount for a second metered utility
What is $95.00?
100
This stops service on the Control Central page, Account Information tab
What is red button?
100
This is needed when a customer wants to start active service at multiple premises?
What is an additional account?
100
This is not assessed when transfering a customer's service from one address to another
What is a deposit?
100
Financial Information
What is the Account?
200
If there is a delinquent bill over 60 days at an address, with no deposit to cover the bill and the service is Stop exist.
You can start service for a new customer if the previous customer's stop is more than how many days?
What is 30 days or older?
200
Where can you verify a pending stop service on Control Central?
What is the Alerts Zone of the Dashboard?
200
When a customer who currently has service with LADWP requests to start service for an additional premise, they must pay this
What is the $19 start service fee?
200
When completing a stop order, this should be transfered (if applicable)
What is a discount?
200
This is inserted when pieces of search information are unknown
What is wildcard (%)?
300
A service available only in extenuating circumstances and can only be approved by a supervisor.
What is Same Day Service?
300
The closing bill mailing address must be updated in this location
What is the Start/Stop Page, Address/Phone Tab?
300
Additional accounts are added from this page
What is the Person page?
300
If the customer is moving from one premise to another, you process this first
What is the Stop order?
300
This tab on the Control Central page includes:
Account, Premise, SA, SP and Person Context Menus Account Tree?
What is the Account Tree?
400
Name the 3 different types of start procedures?
What is (1) New customer
(2) Additional account
(3) Restore
400
Stop service requests cannot be created for this service unless approval from Building & Safety and the fire chief is obtained.
What is a Fire Service?
400
Before adding an additional account, we must first check to make sure the the customer does not already have this
What is a useable account?
400
A customer transferring (from one premise to another) can have two active services on one account for no longer than this many days
What is 30 days?
400
On the Control Central page, this tab displays all Accounts, current and prior, linked to the address.
What is a Premise Tree?
500
Where are the Characteristics added on a new start service account?
What is Account Page and Service Agreement?
500
The four options available when requesting to stop service
What are Stop Selected SAs, Stop A Premise, Stop An SA, and Stop All Active SA's?
500
If the premise being added as an additional has a past due balance greater than $250, or is in collections/severance, the representative will do this
What is refer the customer to a Customer Service Center (CSC) with a valid ID and a valid rental or lease agreement, or escrow closing documents in their name.
500
On the Chars, Qty & Rec. Charges tab, these Service Agreement characteristic(s) will be added
What are
Effective Date: (Requested Start Date)
Characteristic Type: (Owner/Tenant)
Characteristic Value: Owner if Owner signing, Tenant if Tenant signing
500
The 5 search categories on the Control Central Page, Main tab
What is Name, Address, Account ID, Telephone, Person ID?