Show:
Products
Commonly Used Terms
Websites
Steps of Service
Return Reasons
100
What product has the SKU: SKY909/910 and what are some common issues that occur with it?
What is Patio Umbrella Offset/Hanging Umbrella Outdoor and common issues are: missing hardware, color disputes, broken internal strings, falls over easily, does not come with weights to weigh it down
100
A type of e-commerce site where product, or service information is provided by multiple third parties, whereas transactions are processed by the marketplace operator.
What is Marketplace
100
What Website is used for clocking in and out for the day and lunches?
What is TimeForce
100
What are the Four A's?
What is Acknowledge, Appreciate, Affirm, and Assure
100
When a customer cancels an order and a refund must be processed it is called a...
What is Cancel Request
200
What SKU is the Multi Purpose Aluminum Ladder?
What is SKY 528
200
What is a Return Request?
What is when a buyer initially asks marketplace to return an item because it didn't match the listing description, or the buyer reports they didn't receive the item
200
FedEx Insight can be used for what?
What is tracking all packages that are shipped out.
200
We can offer promotions and reduce prices to attract as many new customers as we want, but unless we can provide ____________ and consistently exceed their expectations, our company won't stay profitable for long.
What is First class service
200
_________, or CC, are items missing parts, defective items (damaged, not working properly).
What is China Claim
300
What are some of the specifications of the 12' Round Trampoline Set?
What is Weight capacity: 330 lbs, Product weight: 120 lbs, For ages 3 and up, Instruction included, Trampoline frame, ladder, safety enclosed netting, spring cover, trampoline jumping mat, and trampoline springs
300
What is an RMA and define.
What is Return Merchandise Authorization. It is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product's warranty period.
300
Channel Advisor does what?
What is manages orders and inventory from all marketplaces except Amazon
300
What is the L.A.S.T. method and when should you use it?
What is Listen, Apologize, Solve, and Thank. It should be used when a customer calls unhappy to turn the situation around for success.
300
What is a No More?
What is Items that were ordered, but are currently out of stock and are unable to be shipped resulting in cancellation of order.
400
What is the SKU(s) for the Shimano 6 Speed Folding Bike and what are common issues with it?
What is SKY 407 for silver and SKY 411 for black. Common issues are bent fenders due to damage in shipping
400
What is a Return Label and what must it include?
What is a shipping label emailed to a customer that allows the customer to return the shipment and BCP incurs shipping cost. It must include the customer having access to the internet, email and a printer and the shipment must be taken to an authorized FedEx office.
400
What is the payment method website and what orders is it used for?
What is Paypal and it is used for eBay and Shopify orders
400
What are The Extras?
What is Upsell our products, offer companion products, and always mention current promotions.
400
What three things are counted as a Shipping Problem?
What is Delivered to incorrect address, Return by carrier, or Unable to verify destination address
500
What product has the SKU: SKY353? List common issues, specifications, and the description of the product.
What is Baby Playpen Kids 8 Panel Safety Play Center. Common issues are: instructions are for more than 1 model and show different parts that are not included, and do not sell additional panels or hardware to secure to a wall. Specifications: for children up to 4 yrs. of age, and BPA and LEAB free. Description: 8 panels, sticker set included, swinging hinged doors, and safety lock on doors, assembled dimensions: 63" in diameter, panels: 31" Wx23.5"H
500
What is an Escalated Return Request? Define.
What is Cases. It is when the buyer and seller can't resolve the problem, and the buyer, or seller asks a marketplace to step in and help with the transaction, the request then becomes a "case".
500
What website is the "cloud conversion" icon for and what is it used for?
What is Salesforce.com and it is the customer relationship manager used to track all orders, issues and notes to create reports on where to improve.
500
What are the Seven Steps of Service?
What is Greeting, Inquiry, Verification, Transaction, The Extras, Confirmation, and Farewell.
500
Define: Warehouse error
What is when unable to deliver products due to multiple shipping labels placed on shipment, incomplete shipment, or extra shipments sent to a customer