Show:
Whos Who?
Fees and Charges
CSD Groups
Miscellaneous
More Miscellaneous
100
LADWP General Manager
Who is David Wright?
100
Start Service Fee
What is $19?
100
The group that processes all metering and billing documents, discounts, and Misapplied Payment requests, among other things
Who is Account Services Unit (ASU)?
100
The Customer Service Division (CSD) operates within this group/system
What is the Power Systems?
100
Your trainers...
Who are Halima Holmes and Jeanine Alvarado?
200
LaTanya Carson, Armando Bolivar, and Bryan Schweickert
Who are the Customer Contact Center (CCC) managers?
200
$70
What is the service restoration charge (per meter)?
200
This unit handles bankruptcies, small claims, and bank returned checks, among other things
Who is Accounts Care Group (ACG)?
200
The approximate number of customers served by the Los Angeles Department of Water and Power
What is 3.8 million?
200
Utility Service Manager, Employee Development and Support
Who is Joe Villareal?
300
Assistant General Manager, Director of Customer Experience
Who is Sharon Grove?
300
Overhead Temporary Electric Service cost
What is $1000?
300
This unit is responsible for recovering lost revenue due to energy and water theft, among other things
Who is the Revenue Security Unit (RSU)?
300
Canoga Park/Winnetka, Hollywood, Mission Hills, and Van Nuys
What are the four Customer Service Centers in the Valley (District 3)?
300
Cost for duplicate bills for Electric TOU Service (per meter per year)
What is $30?
400
Sonia Romero-Fuentes and Mary Ann Arevalo
Who are the Employee Development and Support Supervisors?
400
1.50% per month
What is the late payment charge?
400
Here, they open, sort, and process bill payments received daily by mail, electronic transmission, Western Union, etc.
What is the Remitttance Processing Center (RPC)?
400
111 North Hope Street
What is the address of the John Ferraro Building?
400
"One-stop" call center for commercial, industrial, and multi-residential customers
What is the Commercial Resource Center (CRC)?
500
Director, Customer Operations
Who is George Rofail?
500
Deposit on 2nd meter
What is $95?
500
This unit reads meters for opening and closing bills on electric and water services
What is the Field Service Unit (FSU)?
500
Another name for Permanent Application
What is Landlord Agreement (LLA)?
500
The unit that houses the Utility Maintenance Program (UMP)
What is the Customer Credit Group (CCG)?