To issue an order for new wireless service, upgrades, change price plan and add a line.
What is System X?
100
A system that DirecTV uses for tips, useful information, and learn more about Unified Shopping Cart
What is AAC?
100
This article provides site support information to use when experiencing or reporting issues.
What is CSP?
200
U-verse TV
What is the first component of AT&T?
200
Open, Uncover, Solve, Discover, and Close
What is ISM Contact Flow
200
I don't want to be on a 2 year contract any longer because me and my boyfriend split up and he left the bill all on me!
What is Buyer's Remorse?
200
Interactive sales tool that covers features and benefits, along with talking points and required discounts, for premium movie and sports channels.
What is Entertainment Tool?
200
*272524
What is Error Code 500?
300
AT&T U-verse High Speed Internet
What is the second component?
300
Acknowkledge, Empathize, & Reassure
What is AER?
300
Tool to educate and assist customers
What is my AT&T Zone?
300
Interactive troubleshooting tool that provides guided instructions for customers.
What is OSD 721?
300
*453720
What is System X?
400
AT&T U-verse Voice
What is the third component?
400
U-verse Video Bill is one of these
What is Self-Serve Options?
400
Shadowing and can access with the customer.
What is Mirroring?
400
Interactive tool that provides detailed channel information, including channel numbers, call letters and genre.
What is Channel Lineup?
400
Connected Devices
What is *157241?
500
Enables wireless networking capabilities throughout the home so that all networked computers can share the same files, printers, Internet connection, and other devices.
What is the U-verse Residential Gateway?
500
Single bill can join U-verse, DirecTV and Wireless accounts into one AT&T bill.
What is Combined Billing?
500
This may take up two months to take effect, at which point you will also receive your discount.
What is combined bill?
500
Interactive tool that allows for comparisons between all DIRECTV packages, including differences in price and number of channels.