Show:
Products
Systems
Acronyms
Billing
Misc
100
What is the charge for NON-local data calls with DPU?
What is .10 cents per minute?
100
This is where you would search to find the environment code
What is Cert?
100
This is what LMS stands for
What is Local Measured Service?
100
When making a check payment, how many days should the consultant tell the customer that it will take to post on the account
What is 3 business days?
100
This is the amount of time the customer must wait to receive another credit after already receiving one
What is 6 months?
200
This is a Discount Program for monthly service
What is Lifeline?
200
This tab in Dynamics is where you would go to make your final note on customers account
What is the Main tab?
200
This order type is used to establish Stay Connected Seasonal service
What is YI?
200
What is the prorated amount for 15 days of missed home phone service if the customer pays $14.25/month
What is $7.13?
200
This is the amount of time it would take a check payment to post to customers account
What is 3 days?
300
The OLT, Splitter, ONT are components of which product?
What is FiOS?
300
This is where you would go when resolving a missed commitment for the customer
What is iHelp Chat?
300
This order type is used to change the payment responsibility of an account
What is SS?
300
Prorated charges will appear in this section of the customer's invoice
What is Other Service Charges and Credits?
300
This is the stage code thats used as an indicator that the order is being held for customer idenification
What is POS-Orders Requiring Positive Identification?
400
This is a second line product offering which allows the customer to share long distance minutes between 2 lines when the primary line has DPU
What is Whole House Dialing?
400
When DPI is unable to assign a phone number to a service order, an email should be sent to this group
What is TNAC@ftr.com?
400
This is the treatment flag/code for a Payment Extension on the Treatment section in Dynamics
What is PYX?
400
This person is responsible for contacting the customer if an adjustment is denied
What is the consultant?
400
When a customer has a balance 60 days or greater, has a deferred payment arrangement or a returned check, this indicator will show in Dynamics
What is "Not Credit Worthy"?
500
This calling plan includes Basic Exchange Flat-Rate Service, Unlimited IntraLATA toll, Unlimited nationwide calling and features
What is Frontier Essentials?
500
This online tool application is used to find missing payments
What is Payment Investigation Tool/Application?
500
This trouble ticket type would be used for a customer that has no dial tone
What is RO?
500
This is compensation or recovery for taxes and contribution that the company is required to pay and is also considered as revenue for the company
What is surcharge?
500
This is the Client code that is used when logging into Equifax Innterconnect
What is "frontier"?