Printing
This person in JHCP IS should be notified when a Practice Administrator requests a net new printer.
Who is Lisa Bolt?
In order to push an application to a desktop or laptop, the device must first be put in this, specifically for that deployment.
What is a collection?
One of the primary tools we use to remote into a user's workstation.
What is Bomgar or RDP?
The network segment where ALL Time of Service (TOS) workstations MUST reside.
What is the PCI-A network segment?
After replacing a clinical workstation, you email Mike Castille to do this, to ensure that Epic printing will work properly.
What is execute a clone and replace?
The After Visit Summary, prescriptions, and lab orders are all examples of this type of Epic print job.
What is server side or back-end printing?
This type of application deployment, when executed, will show up in Software Center on the client as opposed to being automatically launched without any user intervention.
What is an available deployment?
The maximum amount of days we have to resolve an incident ticket based on our established service level agreement.
What is 5 business days?
The website where you can check to see the bandwidth used at each of our sites.
What is the weathermap or cacti?
https://enscacti.johnshopkins.edu/cacti/plugins/weathermap/weathermap-cacti-plugin.php?action=viewmap&id=d8fb0e12f138e4d49afd
After a Citrix upgrade, EKGs are not working in an exam room. Do this to resolve the issue quickly.
What is reinstall IQ Path 2.3?
The platform that Johns Hopkins uses to facilitate all Epic server site printing that contain print queues for all Epic printers.
What is VPSX?
Once you set up an application deployment, the client can take up to an hour to communicate to the central site server in order to pull down the requested application. This "cycle" in SCCM will force the client to pull down any applications assigned to it before it's scheduled "check-in" with the site server.
What is the Machine Policy Retrieval & Evaluation cycle?
The utility used to register devices (desktops, laptops, docking stations, and printers) on our network.
What is JHARS?
The quickest workaround if a remote user has internet access but cannot connect to the VPN.
What is access MyCloud Desktop?
This is the only approved way to install PaperStream Capture.
What is through SCCM?
WHERE IS THE AVS I JUST PRINTED?!!! This very helpful functionality within Epic can help give you the answer.
What is the Printout Tracking?
The 2 types of keys that can be used in image deployment.
What are standalone and bootable?
The 2 integral pieces of software that have specific configurations or user and exam room PCs (also called private and clinical configs).
What are Citrix and Imprivata?
"I'm working from home and connected to the VPN but I don't see my H and G drives...please help!" This tool on all laptops will most likely save the day.
What is the VPN Mapping Tool?
The 2 pieces of information required to ensure that you import the correct .cab file when installing PaperStream Capture.
What are the site and the scanner model?
The two pieces of information that are necessary to ensure that an Epic print job will get routed to the correct printer.
What are the workstation ID and the Epic Department ID (DEP)?
When creating a collection, there are 2 methods to populate it with workstations. One is by direct rule, the other is this...
What is by query rule?
The application used to retrieve the local admin password for a device that is on the WIN domain.
What is LAPS?
The option used within the JHARS website when JHARSing a printer that requires a reserved dhcp address and has not been previously registered on the network.
What is the Fixed IP Address by subnet option?
Application used for scanning and indexing patient documents in Epic via a local client or web version.
What is Solarity Scan or Solarity Web?