jeopardyy

Random

100

What is a "polymorphic account"?

A polymorphic account is a partner-driver with a rider account using the same name, email address, and phone number. 

200

How much does the Private Hire Driver's Licence application/PHL application cost?

£310

300

What are the 2 assessments that drivers will need to take for their English Language Requirement?

SERU (Safety, equality and regulatory understanding) 

Speaking and Listening

400

What functions will be inaccessible if the partner-driver has a Sanction and PEP block?

Sanction

- Partner is immediately blocked from going online and making the payouts until the alert is cleared.

PEP Block

- Partner is immediately blocked from making the payouts until the alert is cleared.

Random

100

What note do we have to include if a partner provides general feedback about the rider, and we do not require additional information to resolve the contact? 

Add a rider account summary note. Copy and paste the following text into the note: ‘Attitude Feedback: Bliss URL’

200

What is “forward dispatch?”

A feature that sends a driver-partner a new ride request before their current trip ends.

300

What is the name of the form that we use if a certain airport/toll is not in the City Matrix yet?

UKI City Matrix: Update Form

400

What are the changes in the contractual relationship of the driver/rider during the Agent/Agency model and the Merchant model? 

Agent

• The driver is providing a service (i.e. a trip) directly to a rider based on a contract they have together.

Merchant

• The driver is providing a service to Uber (i.e. a trip), which Uber is then reselling to a rider. 

Fare Review

100

What are some of the reasons a driver may ask for a Fare Review?

Fare Seems Low
Upcharge Request
Surge
Missing From Trip History

200

The driver did not receive the cancellation fee for a trip that was canceled by a rider on February 8, 2023, in Cardiff. The driver reached out to us on February 14, 2023, the driver is a Blue partner.

How much should the cancellation fee be?  

No cancellation fee, the trip was over 3 days ago.

300

Core rates are made out of which components?

Base Fare

Minimum Fare

Time

Distance

400

If a partner-driver from Birmingham waited for their rider at the pick-up location for 18 minutes, how much wait time fee should they receive?

3.9375

Terminologies

100

Sorry about what happened, Ace.

Unfortunately, we are unable to provide you with compensation. 

Thanks for understanding.

Compensation - Goodwill Gesture

Sorry about what happened - Direct apology

200

We're sorry to hear about the trouble, Cam.

We understand that you received a warning on your account. You may review our privacy policy for more information.

Thanks for your understanding.

Warning - Notification

Privacy Policy - Privacy Notice

300

Thanks for reaching out, James.

We understand that you would like to know more about your acceptance rate. Unfortunately, we are unable to provide this information for you.

Thanks for your understanding.

Acceptance Rate - Confirmation Rate

Unfortunately

400

Thanks for reaching out, Justin.

Upon reviewing your account, we can confirm that you canceled the trip which is why the surge did not apply.

We appreciate your understanding.

Canceled - Chose not to fulfil

Surge - Dynamic Pricing