Random
When processing internet and wireless on the same day, which product receives the 20% discount?
Internet
What are our 3 wireless plans
Starter, Extra, Premium
What is the name of the equipment customers receive with their DirecTV?
Gemini Air
What is the biggest difference between how speeds are with fiber vs with copper?
Fiber speeds are symmetrical (upload speed = download speed)
What times should our loops start?
1:30, 3:30, 5:30
Which part of CPR includes the 4 W's?
Ice-breakers
What are the 3 price tiers for single device insurance depending on the device?
$16, $19, $25
How much is the Regional Sports fee in our market?
$13.99
If copper uses electric signals to transmit data, what does fiber use?
Light
What does our daily funnel look like?
45 Doors / 90 Visits
20 - 25 Contacts
10 Decision Makers
8 Presentations
2 - 4 Closes
What does NDSc stand for?
Neighborhood Direct Sales (consumer)
How much does a 1 day International Day Pass cost?
$10
Where can customers download games to play on their Gemini Air?
Google Play Store
Name 2 things that are affected by upload speeds
Security Cameras / Ring
Video Calls
Video Games
Streaming
Cloud Backups
Baby Monitors
Social Media Posts (TikTok, IG Reels, YT shorts)
Work From Home
Voice Assistants
Name 3 things that contribute to our number of contacts
Visits
SEEC Factors
Neighborhood Presence
Loop Times
Attire
How long should customers expect to wait until all discounts and promotions are applied and appear on their bill?
2 - 3 Billing Cycles
How is the Military Appreciation discount different from the other Signature Discounts?
It applies to family members as well, not just the veteran.
How long do recordings stay on the cloud DVR?
9 months
How much distance does AT&T Fiber cover?
Up to 5,000 sq feet through air
Which products are handled by our tower?
Internet and Wireless (Not TV)
What percentage of commissions do we receive before a product is activated?
70% on Internet and Wireless
0% on DTV
How many gigabytes of hotspot (per line, per month) come with each plan?
Starter - 5 GB
Extra - 30 GB
Premium - 60 GB
How many on-demand titles do customers get with choice?
65,000 +
Why do we know that customers see slowdowns the most during peak hours (evenings and weekends)?
Because copper internet is on a shared loop system and people's internet is affected by the neighborhood use
Which part of our pitch should each impulse factor be used
Intro - Sense of Urgency
Short Story - Jones Effect
Presentation - Fear of Loss
Close - Indifference