OPUS CDE
True or False:
We can now make adjustments for customers
True
What does CRS stand for?
Consumer Retail Support
Do credits get applied on ATT account or Bank account?
ATT Account.
What is Mzambiya's first and Last name?
Nkosinathi Zwane
Where was Cassper Nyovest born?
Mafikeng
List 5 Line item credits
Activation fees
Non-Return fees
Next up anytime charges
Restocking fees
International charges
Taxes and administration fees
Device protection charges
Number change charges
Who calls the CRS department?
Rep
If the credit request does not meet the guidelines, what is the process?
Override and escalate on Opus then complete the Clarify Macro.
Which song made Mandoza famous?
Nkalakatha
Shaka Zulu was famous for introducing the ikwala into Zulu warfare. What is the ikwala?
Short spear with a long blade
Where do I click to make an adjustment on Opus?
Adjust Bill
Which system can I use to track Fiber equipment?
Track N Trace
What is the limit I can request on Opus CDE?
No limit
Who is known as SA's Queen of Pop?
Brenda Fassie
Matt Damon played the role of which famous South African rugby player in the film Invictus?
Francois Pienaar
Name the account level charges
Late payment fee
Return payment fees
Restoral fees
What is the new process where a cx wants to change from self install to full tech install?
Download the Smarthome manager App
How much is the customer charged for Restoral fees?
$35
16. Which Southern African group have had hits with Doo Be Doo, I’d Like and Pot Belly?
Freshly ground
When is AKA’s birthday?
January 18
List Goodwill credits
Missing Fan Discounts
Missing Autopay and paperless billing
$50 Costco Courtesy Credit
Installment Accelerations
Apart from changing Install on OPUS, which other system can I use?
CRM
What do we include in the subject line of Zendesk for Clarify cases?
Clarify case and CM reference number.
19. Which South African musical genre originates from the Zulu term for “get up”, a reference to the way apartheid police ordered township residents to jump into police vans?
Kwela
Name the popular SABC television programme, now in its 15th year, that involves the tracking down and reuniting of estranged family members. Its name literally means “remember home”.
Kumbul’ekhaya