Sprite
When adding a new referral in Sprite, which tab do you go to first?
The Referral tab
What does HCV stand for?
Housing Choice Voucher
After opening the member profile, which tab do you navigate to in order to create a care plan
The Care Plan tab
What must always be disclosed at the beginning of a recorded call?
That the call is being recorded
Which monitor should staff use to view assigned ECM members?
ECM Monitor
For a CS referral, what Reason is most commonly used?
Homelessness or At Risk of Homelessness
What are the two types of Housing Choice Vouchers?
Tenant-Based Vouchers and Project-Based Vouchers
What button do you click in the upper-right corner to begin creating a new care plan?
New Care Plan
How many identifiers must be verified before discussing member information on a recorded call?
2
For ECM members, what status should be selected when reviewing staff assignments?
Enrolled
In care management, what kind of event might trigger an ADT notification?
A hospital admission, discharge, or transfer
Which type of voucher allows the participant to choose any qualifying housing unit where the owner agrees to rent under the program?
Tenant-Based Voucher
A care plan is a personalized roadmap designed to address what type of needs?
A patient/member’s complex medical and social needs
What is the daily call expectation for LCMs?
12 calls and a minimum of 45 minutes
Which monitor should staff use to view assigned Community Support members?
Community Support Monitor
In Sprite, what case note option should be selected when logging an ADT notification?
A/D/T Report & Timely Outreach
Which type of Housing Choice Voucher provides assistance at specific privately owned affordable housing communities?
Project-Based Voucher
Name two required fields that must be completed when creating a care plan.
Concern/Need Category, Start Date, Target Review Date, or Status (Active)
According to call volume expectations, what is the maximum amount of time that should pass between calls?
No more than 3 hours
For CS staff assignments, what status should be selected?
Currently Delivering Services
For which services should the authorization/disposition process be completed, and which service is excluded?
It is for CS01, CS02, ECM02 not CS03
What is the main purpose of the Housing Choice Voucher program?
To help very low-income individuals and families afford safe, decent, and sanitary housing in the private rental market
When updating a concern/need in a care plan, what three items should be updated before saving?
Status, Goal Progress, and Goals to Be Achieved
What counts as a "successful" outreach call?
8 mins on the phone or in person
How many successful outreaches per month are required for both CS and ECM members?
Two successful outreaches per month (per services)